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Not able to login to ESET HOME: emty page opens after clicking "aanmelden"


Lajos
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If I try to login to ESET HOME (either by clicking the "open ESET HOME"-button in the application, as well as when going via "eset.com/be-nl/support/existing-customers/"  and then clicking "In ESET HOME beheren"), a new empty window opens in my browser (url = login.eset.com/Login/ResetPassword?returnUrl=%2Fconnect%2Fauthorize%2F......), and that's it.

This happens with Firefox, as well as with Chrome. I find it strange that there is the "ResetPassword?"-portion in the URL, so my guess is that there's something wrong with the links.

Yesterday I tried to get help via "eset.com/be-nl/" -->contacten, after a long search I found a Dutch phone-number for support. (I tried the "chat"-button first, but this also gave me an empty pop-up!) The person n the phone tried to help, took over the pc with Bomgar(?), but could not solve the problem because, he said, he couldn't get into my account because he operates in the Netherlands and I had to get help from a Belgian ESET-worker. That's problem nr. x: nowhere to find any support for Belgian customers.

What he managed to do, is checking whether I was registered at all, but trying to create a new account with the same mail-address gave an error that the account existed already!

So I hope I can finally find some help here...

thnx in advance and kind regards,

Lajos

 

screenshot-empty-login-page-ESET.jpg

Edited by Lajos
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