Jump to content

Antitheft keeps locking my device - waiting for version 7.4 Mobile

Go to solution Solved by Marcos,

Recommended Posts

I have been having this same issue for the past year, on version,  no update available for Google Play.

This was one of the key features of ESET Mobile for the paid version and it hasn't been working.  What are you offering your paid customers for a feature they pay for that doesn't work?

Personally, I do not save any numbers on my SIM, they are all saved on my Google Account, not the phone, so its odd that it is identifying it as such as posts in this thread tend to indicate:

  • Administrators
  On 6/12/2022 at 9:48 PM, DustyinLVNV said:

sadly I was greeted with this issue upon enabling it. It locks. I unlock. It says sim changed and asks if I trust the new one. Currently. I have 8 different numbers in there in just a few hours and just as I typed that it locked me out again.

We have found out than on certain devices an update of Android caused the SIM matching feature to malfunction. In such case we recommend temporarily disabling the SIM matching feature and re-enable it after we release ESET Mobile Security v7.4 which will have the feature reworked.

Link to comment
Share on other sites

  • Administrators
  • Solution

This is a limitation of Android itself (since v10). Please open a support ticket for further investigation if it's caused by an issue writing special SIM identification contacts to the SIM card.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...