Error activacion Eset Internet Security

[Juan Francisco 0]

Buenas ... Ayuda ..
En semanas pasadas mi antivirus venia trabajando bien y de un momento a otro se desactivo, al querer volver a activarlo este me muestra un error ACT.5 la version es esta " ESET Internet Security 15.0.18.0,  he descargado la version mas reciente la 15.0 .21.0

Realizó diferentes soluciones de otros foros Eset !! pero no ha sido posible. La licencia tenia validez hasta el año 2023 mes de noviembre.

Saludos y agradezco alguno me pueda ayudar.

 

Machine translation:

In past weeks my antivirus had been working well and from one moment to another it was deactivated, when I wanted to activate it again it shows me an error ACT.5 the version is this "ESET Internet Security 15.0.18.0, I have downloaded the most recent version 15.0 .21.0

Made different solutions from other Eset forums !! But it has not been possible. The license was valid until November 2023.

Edited January 5, 2022 by Marcos
Machine translation added

[Marcos 5,074]

Please provide your public license ID in the form of XXX-XXX-XXX.

[Juan Francisco 0]

Buenos dias.

Le envio el codigo de activacion por aca mismo Mr. Marcos ? lo escribo por aca mismo ?

[peteyt 393]

2 hours ago, Juan Francisco said:

Buenos dias.

Le envio el codigo de activacion por aca mismo Mr. Marcos ? lo escribo por aca mismo ?

Marcos needs your public license so he can check your license 

[Juan Francisco 0]

Buenos dias.

Ok Sr. Marcos este es el codigo de activacion adquirido en su momento.  

Vale aclarar que en el momento que se hizo la activacion, el antivirus mostraba que la licencia tenia valides hasta el año 2023 sobre el mes de noviembre.

Edited January 6, 2022 by Marcos
license key removed

[Marcos 5,074]

I don't see any problem with the license key, please open a support ticket.

Last but not least, we kindly ask you to post in English since this is an English forum. Also do not post your license key publicly but post your public license ID instead, in your case it's 3AR-PG5-V68. Unlike the license, the public license ID cannot be misused by unauthorized persons.

[Juan Francisco 0]

Excuse me. 

Okey, Thank you very much for your clarification.

Can you tell me how i generate support ticket.

[Marcos 5,074]

You can do it through Help and support -> Technical support or via your local ESET website.