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Genuine messages classified as spam


Lockbits
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Hello guys,

We've a customer that need a solution to this problem. Many genuine messages are being classified as spam. One in particular is critical because we whitelisted the sender domain in ECOS's policy but message still are being quarantined as spam.

We recently reported some messages and the problematic domain to nospam_ecos@ address. Someone answers in that email like samples? Customer is asking us when this problem will be fixed.

Thanks.

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  • ESET Moderators

Hello @Lockbits,

 

18 hours ago, Lockbits said:

One in particular is critical because we whitelisted the sender domain in ECOS's policy but message still are being quarantined as spam.

we had such issue reported in the past https://forum.eset.com/topic/28288-policy-not-whitelisting-spam/?do=findComment&comment=133796

I'm checking this, as you contacted me privately with further details so let's continue there...

Peter

(P_ECOS-4498)

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