ESET Insiders m4v3r1ck 82 Posted September 5, 2021 ESET Insiders Share Posted September 5, 2021 (edited) Hi all, I upgraded to macOS 10.14.6 on my Mac Pro 5.1 - yes I'm late to the update party - and suddenly my ESET is not working at all. Never ever had this experience with any - macOS / Windows - of the ESET products. I already tried installing 6.10.700 and was a no-go. What is the fix - perhaps latest compatible release for my macOS - for this? TIA Cheers Edited October 19, 2021 by m4v3r1ck Link to comment Share on other sites More sharing options...
ESET Insiders m4v3r1ck 82 Posted September 5, 2021 Author ESET Insiders Share Posted September 5, 2021 (edited) To be on the safe side for troubleshooting purposes, I re-installed 6.10.700. Edited September 5, 2021 by m4v3r1ck add Link to comment Share on other sites More sharing options...
Administrators Marcos 4,593 Posted September 6, 2021 Administrators Share Posted September 6, 2021 MacOS 10.14.6 is quite old. Is there any reason to Big Sur yet? Link to comment Share on other sites More sharing options...
ESET Insiders m4v3r1ck 82 Posted September 6, 2021 Author ESET Insiders Share Posted September 6, 2021 Just now, Marcos said: MacOS 10.14.6 is quite old. Is there any reason to Big Sur yet? Hi Marcos, it has been a while 😉 I'm still humming - due to my resources - my Mac Pro 5.1 (mid 2012) so for now I won't be able to upgrade beyond macOS 10.14.6 without any patching stuff. The download mentioned the V6.10.700 was compatible with my macOS version. I might be switching to a new Mini or iMac next year, but for now I have what I have. I hope the issue can be fixed. Cheers and thanks for chiming in. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,593 Posted September 6, 2021 Administrators Share Posted September 6, 2021 You can raise a ticket with your local ESET distributor and provide them with logs generated as per https://support.eset.com/en/kb3404. At least they could provide you with an older version of ESET CyberSecurity Pro from the time when MacOS 10.14.6 was the latest. m4v3r1ck 1 Link to comment Share on other sites More sharing options...
ESET Insiders m4v3r1ck 82 Posted September 6, 2021 Author ESET Insiders Share Posted September 6, 2021 $ sudo find / -iname *eset*kext* /Library/Application Support/ESET/esets/cache/data/rkd/EsetRkdC.kext /Library/SystemMigration/History/Migration-9A9EAF98-CF09-4535-AE4F-A2AE7EB41471/QuarantineRoot/Library/StagedExtensions/Library/Application Support/ESET/esets/cache/data/rkd/EsetRkdC.kext /Library/SystemMigration/History/Migration-9A9EAF98-CF09-4535-AE4F-A2AE7EB41471/QuarantineRoot/Library/StagedExtensions/Applications/ESET Cyber Security Pro.app/Contents/PlugIns/kext/esets_pfw_64_109.kext /Library/SystemMigration/History/Migration-9A9EAF98-CF09-4535-AE4F-A2AE7EB41471/QuarantineRoot/Library/StagedExtensions/Applications/ESET Cyber Security Pro.app/Contents/PlugIns/kext/esets_kac_64_109.kext Link to comment Share on other sites More sharing options...
ESET Insiders m4v3r1ck 82 Posted September 6, 2021 Author ESET Insiders Share Posted September 6, 2021 (edited) Perhaps the above might give the developers some insight in my system... Added a support ticket to my local Eset with the same output. Cheers Edited September 6, 2021 by m4v3r1ck add Link to comment Share on other sites More sharing options...
ESET Insiders m4v3r1ck 82 Posted September 13, 2021 Author ESET Insiders Share Posted September 13, 2021 Hi Marcos, Installation error after update from macOS 10.13.6 > 10.14.6 is resolved bij doing a clean install - eg skipping the Software and Security Updates for macOS temporarily until after the full install of ESET CSP 6.10.700.0 - of 10.14.6 and use Migration Assistant for restoring my user/docs/data/apps etc. Ticking like a Swiss watch again! Of the entire installation setup I made screenshots of every step, so I'll be making a write-up with screenshots and additional GUI suggestions during installation for even better UX! I mailed with my local distributor / ESET NL that I'm glad te share this info with them. Greetings from The Netherlands! 😎 Peter Randziak 1 Link to comment Share on other sites More sharing options...
Most Valued Members planet 232 Posted September 25, 2021 Most Valued Members Share Posted September 25, 2021 A little off-topic, but it's great to see you around @m4v3r1ck 🙂 Peter Randziak and m4v3r1ck 2 Link to comment Share on other sites More sharing options...
ESET Insiders m4v3r1ck 82 Posted October 1, 2021 Author ESET Insiders Share Posted October 1, 2021 On 9/25/2021 at 6:37 AM, planet said: A little off-topic, but it's great to see you around @m4v3r1ck 🙂 Thank you Planet! It has been a while indeed. 😎 planet 1 Link to comment Share on other sites More sharing options...
ESET Insiders m4v3r1ck 82 Posted October 19, 2021 Author ESET Insiders Share Posted October 19, 2021 (edited) Updated without any issues. Question is resolved. Cheers Edited October 21, 2021 by m4v3r1ck Link to comment Share on other sites More sharing options...
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