zorgtyty 0 Posted June 20, 2021 Share Posted June 20, 2021 Hi just buy licence from the link in side nod32 it open on Russie nod32 officiel web site, so i buy there i get licence 1 year, 3 devices. it work on one pc. i try to put on the seconde one and i have act.33 ??!!! i dont know want it's this. thank for help Link to comment Share on other sites More sharing options...
Administrators Marcos 5,228 Posted June 20, 2021 Administrators Share Posted June 20, 2021 You wrote you bought the license from the Russian distributor, however, you are supposedly from France. It looks like the license was limited for use in Russia. Please contact the distributor for a refund and purchase a license from your local distributor. Link to comment Share on other sites More sharing options...
zorgtyty 0 Posted June 24, 2021 Author Share Posted June 24, 2021 well it was not me how go on Russie web site to buy !!! nod32 force me !!! so this type of think shud NOT solution FORM CLIENT !! but strait by ESET. More ower i have speaking we the French Eset service and they WILL manage this probleme. "refund and purchase a license from your local distributor" this is one of the big joke i never see for GLOBAL Service informatique saler. note : ESET • 11 laboratoires • 400 chercheurs • 300 000 menaces analysées chaque jour • +1500 employés • +190 000 000 d'utilisateurs actifs Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 395 Posted June 24, 2021 Most Valued Members Share Posted June 24, 2021 3 hours ago, zorgtyty said: well it was not me how go on Russie web site to buy !!! nod32 force me !!! so this type of think shud NOT solution FORM CLIENT !! but strait by ESET. More ower i have speaking we the French Eset service and they WILL manage this probleme. "refund and purchase a license from your local distributor" this is one of the big joke i never see for GLOBAL Service informatique saler. note : ESET • 11 laboratoires • 400 chercheurs • 300 000 menaces analysées chaque jour • +1500 employés • +190 000 000 d'utilisateurs actifs Just to check, do you use any VPN services? Link to comment Share on other sites More sharing options...
zorgtyty 0 Posted June 30, 2021 Author Share Posted June 30, 2021 Yes i use 5 VPN, I2P. i travel lot, it's he problème for my antivirus ? To be honest, what can it be this logic "game" ??? Only for profit and forget abort the client final ? Eset supposes to be one of the best with Kaspersky in the market. As the best THEY shut provide the best service, no ? Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 395 Posted June 30, 2021 Most Valued Members Share Posted June 30, 2021 3 hours ago, zorgtyty said: Yes i use 5 VPN, I2P. i travel lot, it's he problème for my antivirus ? To be honest, what can it be this logic "game" ??? Only for profit and forget abort the client final ? Eset supposes to be one of the best with Kaspersky in the market. As the best THEY shut provide the best service, no ? Some licenses are restricted country wise so if you have bought it while travelling or using a VPN it may have seen Russia as the country. You could try using a VPN to fix this but the best option would be to ask for a refund then buy from your main countries website. I think the problem is some countries have different laws. For example some countries, possibly Iran, Eset and other software is not allowed to be sold in Link to comment Share on other sites More sharing options...
zorgtyty 0 Posted July 23, 2021 Author Share Posted July 23, 2021 so here is ONE of the best Response from Eset compagny (just for fun i live the translation free) : Le 22/07/2021 19:53:28, "Служба добрых дел" <support@sddhelp.ru> a écrit : Уважаемый пользователь, здравствуйте! Для устранения ошибки ACT.33 необходимо:-Удалить Антивирусную программу.-Установить VPN по ссылке:- : https://speedify.com/download/#После установки нажмите: «Одобрить и продолжить». В следующем окне нажмите на последний кружок. Нажмите: «Использовать Ограниченную Бесплатную версию» следующем окне нажмите на 3 полоски в левом верхнем углу – Сервер – в появившемся списке выберете Россия. VPN включится автоматически.Использовать VPN необходимо только на время активации, при дальнейшем использовании антивируса он не пригодится.Если после установки VPN ошибка активации сохраняется, то сначала удалите антивирус, а затем установите его с включённым VPN (выставив в нем РФ) и повторите попытку активации»Сообщите, пожалуйста, о результатах! С уважением,Служба добрых дел ESET Russia Link to comment Share on other sites More sharing options...
itman 1,739 Posted July 23, 2021 Share Posted July 23, 2021 (edited) Below is the English translation of the above: Quote To resolve the ACT.33 error, you should: - Uninstall the Antivirus program. Download and reinstall this using VPN link: https://speedify.com/download/# . After installation, click Approve and Continue. In the next window, click on the last circle. Click: "Use Limited Free Version" in the next window click on the 3 bars in the upper left corner – Server – select Russia in the list that appears. The VPN will turn on automatically. It is necessary to use a VPN only for the time of activation, with further use of the antivirus it will not be useful. If after installing the VPN the activation error persists, then first uninstall the antivirus, and then install it with the VPN enabled (putting rf in it) and try activation again" Please let us know the results! Sincerely, ESET Russia Good Deeds Service Err ........, what the .......... Edited July 23, 2021 by itman Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 395 Posted July 23, 2021 Most Valued Members Share Posted July 23, 2021 1 hour ago, itman said: Below is the English translation of the above: Err ........, what the .......... Yeah not the advice I'd expect it genuine Link to comment Share on other sites More sharing options...
ESET Insiders NewbyUser 74 Posted July 23, 2021 ESET Insiders Share Posted July 23, 2021 Gotta love the Good Deeds Service touch lol. LesRMed and peteyt 2 Link to comment Share on other sites More sharing options...
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