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Monitors wont wake until encryption details entered


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Hi, bit of a strange one this, wondering if anyone else has had the same issue or knows a fix?

I have a user on Windows 7 Dell Optiplex 7020. He has two monitors plugeged into the machine a Dell P2212H and a Dell E2316H

When the user turns on or restarts his machine, if he has both monitors plugged and they go straight into sleep mode. The computer is awke and is awaiting user credentials

As soon as you enter the username and password for the encryption the monitors both wake up and its business as usual.

If he only has one monitor connected at boot the monitor never enters sleep mode.

This is only affecting one user, the majority of our staff use two monitors, at least three other users are using an optiplex 7020 but not these monitors, I have tried this with two other monitors and the same thing happens. 

Does anyone have any experience with this issue?



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  • Former ESET Employees

Hello @SaintKev

Thanks for providing us with the information.

I would suggest that you compare the BIOS version of the other systems that are working. If they are different please try to match them and try again.

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