conorc 1 Posted April 15, 2021 Share Posted April 15, 2021 We are seeing an issue on macOS (doesn't happen on Windows) where ESET is downloading all OneDrive/Sharepoint files while performing device scans, it is downloading on the OneDrive client. OneDrive has a 'files on demand' feature that saves disk space by allowing users to see the files but only downloads them when they are accessed. ESET sees these files/shortcuts and downloads them in order to scan. We need to keep 'files on demand' enabled. Is there anything we can do apart from excluding the Onedrive pathways? Link to comment Share on other sites More sharing options...
conorc 1 Posted April 15, 2021 Author Share Posted April 15, 2021 Would turning off Symbolic links possibly help with this? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted April 15, 2021 Administrators Share Posted April 15, 2021 Since the issue will require deeper investigation, I'd recommend opening a support ticket with your local ESET distributor. Personally I haven't seen such report yet and cannot imagine what could cause the difference in behavior on Mac and Windows. Link to comment Share on other sites More sharing options...
conorc 1 Posted April 15, 2021 Author Share Posted April 15, 2021 Support told me to turn off 'dropbox'. Do you know how to put in exclusions for pathways on a On-Demand Scan for macOS? Link to comment Share on other sites More sharing options...
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