URBAN0 12 Posted March 25, 2021 Share Posted March 25, 2021 All of the sudden, I got ESET window telling me to register my product. Normally I wouldn't posted if it happens once, but this is the second time within a month. Is there logical explanation? Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 4,488 Posted March 25, 2021 Administrators Share Posted March 25, 2021 I was unable to find any license registered with your forum email address. Please provide your public license ID in the form of XXX-XXX-XXX. Link to comment Share on other sites More sharing options...
URBAN0 12 Posted March 25, 2021 Author Share Posted March 25, 2021 Forum address is different from my eset registration. I will PM you the license registration now. Link to comment Share on other sites More sharing options...
URBAN0 12 Posted March 25, 2021 Author Share Posted March 25, 2021 Sent Link to comment Share on other sites More sharing options...
URBAN0 12 Posted March 25, 2021 Author Share Posted March 25, 2021 I should have made clear that I can re-register and it works OK, but this is the second time that ISS got unregistered. Link to comment Share on other sites More sharing options...
itman 1,472 Posted March 25, 2021 Share Posted March 25, 2021 1 hour ago, URBAN0 said: but this is the second time that ISS got unregistered. Do you have Eset Internet Security or Smart Security installed. The screen shot you posted is for Internet Secuity. Link to comment Share on other sites More sharing options...
URBAN0 12 Posted March 25, 2021 Author Share Posted March 25, 2021 Its ESET Internet Security Link to comment Share on other sites More sharing options...
URBAN0 12 Posted March 25, 2021 Author Share Posted March 25, 2021 For two years now things have been good with my ESET, maybe a little things here and there, nothing concerning at least nothing yet, and this could be a legitimate glitch. But I I'll keep eye on it😉 Link to comment Share on other sites More sharing options...
URBAN0 12 Posted March 26, 2021 Author Share Posted March 26, 2021 (edited) Since I have provided Marco with my registration key, for my future reference I would still like to hear if there is reasonable explanation to why this would accrue twice within a month. Edited March 26, 2021 by URBAN0 Link to comment Share on other sites More sharing options...
Most Valued Members shocked 59 Posted March 26, 2021 Most Valued Members Share Posted March 26, 2021 Marcos will verify that after checking it, but if you didn't buy the key from a legitimate source, it may have been resold to countless other users and eset blacklisted it. that's usually why many users write about it here, you'll find many posts. if the key is legitimate and it serves it's purpose as indented, then further info will be required by the dev team. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,488 Posted March 26, 2021 Administrators Share Posted March 26, 2021 The key appears to be legitimate and not leaked. We're checking it. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,488 Posted March 26, 2021 Administrators Share Posted March 26, 2021 7 hours ago, URBAN0 said: Since I have provided Marco with my registration key, for my future reference I would still like to hear if there is reasonable explanation to why this would accrue twice within a month. Please provide me also with logs collected with ESET Log Collector from this machine. Link to comment Share on other sites More sharing options...
URBAN0 12 Posted March 26, 2021 Author Share Posted March 26, 2021 Is there specific location you would like me to upload the log? Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 4,488 Posted March 26, 2021 Administrators Share Posted March 26, 2021 You can upload it here. Only the ESET staff can access attachments. Link to comment Share on other sites More sharing options...
URBAN0 12 Posted March 26, 2021 Author Share Posted March 26, 2021 Attached is the requested log. I also sent you PM with password for the archive Thank you eis_logs.rar Link to comment Share on other sites More sharing options...
Administrators Marcos 4,488 Posted March 26, 2021 Administrators Share Posted March 26, 2021 I've created a ticket for investigation by developers. To me it looks like the hardware might have changed; the seatid from the time of first activation is different than the seatid from the second activation which should happen only if hardware is different. We'll see what developers will reply. Will keep you posted. Link to comment Share on other sites More sharing options...
URBAN0 12 Posted March 26, 2021 Author Share Posted March 26, 2021 (edited) 1 hour ago, Marcos said: I've created a ticket for investigation by developers. To me it looks like the hardware might have changed; the seatid from the time of first activation is different than the seatid from the second activation which should happen only if hardware is different. We'll see what developers will reply. Will keep you posted. FYI. Its the same system and internals, the only thing that was changed which was 5-6 months ago was Strix 3090 GPU Thank you Edited March 26, 2021 by URBAN0 Link to comment Share on other sites More sharing options...
itman 1,472 Posted March 26, 2021 Share Posted March 26, 2021 3 hours ago, URBAN0 said: FYI. Its the same system and internals, the only thing that was changed which was 5-6 months ago was Strix 3090 GPU Thank you Are you using a VM on this device? Link to comment Share on other sites More sharing options...
URBAN0 12 Posted March 26, 2021 Author Share Posted March 26, 2021 1 hour ago, itman said: Are you using a VM on this device? Hi itman😉 No, no VM Link to comment Share on other sites More sharing options...
URBAN0 12 Posted March 31, 2021 Author Share Posted March 31, 2021 This morning happen again. Link to comment Share on other sites More sharing options...
URBAN0 12 Posted March 31, 2021 Author Share Posted March 31, 2021 Here is the log collector before i re-register again, hopefully this helps 🤨 eis_logs.rar Link to comment Share on other sites More sharing options...
Administrators Marcos 4,488 Posted April 6, 2021 Administrators Share Posted April 6, 2021 We didn't any issues on our backend. If the issue continues, please enable advanced licensing logging under Tools -> Diagnostics, reproduce the issue and then collect fresh logs with ESET Log Collector. Link to comment Share on other sites More sharing options...
URBAN0 12 Posted April 6, 2021 Author Share Posted April 6, 2021 6 hours ago, Marcos said: We didn't any issues on our backend. If the issue continues, please enable advanced licensing logging under Tools -> Diagnostics, reproduce the issue and then collect fresh logs with ESET Log Collector. Thank you for reporting. I will keep you in loop. Link to comment Share on other sites More sharing options...
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