DJ007 0 Posted February 17, 2021 Share Posted February 17, 2021 Good day, Please may you help me. I have a problem with ESET service stopping and starting every second. Reboot fixes the problem for few days. I have noticed that the service has problems after an update. I looked at the Windows eventlog for the first ESET service stop event and it coincides with the date on the update files lastupd.ver, mod.ver and upd.ver I have attached the ESET Log Collector's logs efsw_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted February 17, 2021 Administrators Share Posted February 17, 2021 Any attachments in the forum are available only to ESET staff. I'd recommend creating an ekrn dump using Procdump; run "procdump -ma -e ekrn" and provide it to us when generated. I'd also recommend creating a support ticket with your local ESET distributor so that the case is properly tracked. Link to comment Share on other sites More sharing options...
DJ007 0 Posted February 17, 2021 Author Share Posted February 17, 2021 The command fails. I will create a support ticket with local ESET distributor. C:\temp>procdump -ma -e ekrn Error opening ekrn.exe (12788): Access is denied. (0x00000005, 5) Link to comment Share on other sites More sharing options...
DJ007 0 Posted February 17, 2021 Author Share Posted February 17, 2021 1 hour ago, DJ007 said: The command fails. I will create a support ticket with local ESET distributor. C:\temp>procdump -ma -e ekrn Error opening ekrn.exe (12788): Access is denied. (0x00000005, 5) Local case number [## 85514 ##] [SR] Link to comment Share on other sites More sharing options...
DJ007 0 Posted March 2, 2021 Author Share Posted March 2, 2021 Good day, I have applied all the Terminal server recommenation and still getting error with ekrn.exe process. Restarting the server fixes the problem for 2-3 days Error in Windows Eventlog: C:\Program Files\ESET\ESET Security\Modules\em039_64\1706\em039_64.dll Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted March 3, 2021 ESET Moderators Share Posted March 3, 2021 Hello @DJ007, in the ESET GUI to to Advanced setup -> Tools -> Diagnostics, set dump type to full and save the settings. Once the ESET service crashes again, it will write a diagnostics dump. Once done, collect the logs by means of ESET Log Collector, upload them to a safe location and send me a private message with download details with a reference to this forum topic to check it. Regards, Peter Link to comment Share on other sites More sharing options...
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