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ekrn.exe Crashes on Win2016 with RDS


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Good day,

Please may you help me. I have a problem with ESET service stopping and starting every second. Reboot fixes the problem for few days.

I have noticed that the service has problems after an update. I looked at the Windows eventlog for the first ESET service stop event and it coincides with the date on the update files lastupd.ver, mod.ver and upd.ver 

I have attached the ESET Log Collector's logs

efsw_logs.zip

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Any attachments in the forum are available only to ESET staff.

I'd recommend creating an ekrn dump using Procdump;  run "procdump -ma -e ekrn" and provide it to us when generated. I'd also recommend creating a support ticket with your local ESET distributor so that the case is properly tracked.

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The command fails. I will create a support ticket with local ESET distributor.

C:\temp>procdump -ma -e ekrn

Error opening ekrn.exe (12788):
Access is denied. (0x00000005, 5)

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1 hour ago, DJ007 said:

The command fails. I will create a support ticket with local ESET distributor.

C:\temp>procdump -ma -e ekrn

Error opening ekrn.exe (12788):
Access is denied. (0x00000005, 5)

Local case number [## 85514 ##] [SR]

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  • 2 weeks later...

Good day,

I have applied all the Terminal server recommenation and still getting error with ekrn.exe process. Restarting the server fixes the problem for 2-3 days

Error in Windows Eventlog: C:\Program Files\ESET\ESET Security\Modules\em039_64\1706\em039_64.dll

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Hello @DJ007,

in the ESET GUI to to Advanced setup -> Tools -> Diagnostics, set dump type to full and save the settings.

Once the ESET service crashes again, it will write a diagnostics dump.

Once done, collect the logs by means of ESET Log Collector, upload them to a safe location and send me a private message with download details with a reference to this forum topic to check it.

Regards, Peter

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