beldurax 0 Posted January 3, 2021 Share Posted January 3, 2021 I have just ordered the Internet Security version of NOD32 (the one step up), but in my registration email I did not receive a password. ??? Help ! Travis Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 4, 2021 Administrators Share Posted January 4, 2021 In order to activate ESET Internet Security you need a license key in the form of XXXX-XXXX-XXXX-XXXX-XXXX. If you didn't receive a license email, you can retrieve it via https://www.eset.com/int/support/lost-license/. Link to comment Share on other sites More sharing options...
beldurax 0 Posted January 4, 2021 Author Share Posted January 4, 2021 I received an email with a license key, a license ID, a username, a product specified, and a quantity of licenses. What substitutes for the password for ESET Internet Security when activating on NOD32 ? The ID or the key ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 4, 2021 Administrators Share Posted January 4, 2021 Although the email is not in English, it should explain it well: Link to comment Share on other sites More sharing options...
beldurax 0 Posted January 4, 2021 Author Share Posted January 4, 2021 I substituted my license key for my password and my activation failed. The message was invalid username / password after I would attempt to update signatures. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 4, 2021 Administrators Share Posted January 4, 2021 Please provide a screen shot of the error and ESET's gui. Link to comment Share on other sites More sharing options...
beldurax 0 Posted January 4, 2021 Author Share Posted January 4, 2021 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 4, 2021 Administrators Share Posted January 4, 2021 You have posted in a wrong forum. You have the legacy product ESET NOD32 Antivirus for Linux desktop installed but this forum deals with ESET Internet Security and ESET Smart Security Premium for Windows which caused the confusion. The password you entered is obviously wrong. Please use your password m.......ee (obfuscated). If you didn't get it with the username for whatever reason, let me know. Link to comment Share on other sites More sharing options...
beldurax 0 Posted January 4, 2021 Author Share Posted January 4, 2021 Marcos, I paid for the NOD32 + the increased banking security. In my final checkout screen, it showed up as ESET Internet Security. Where it showed me what to download, NOD32 was still one of the DL options, so I DLed it of course because I am on Linux. But, as I stated previously, in my license email, I received an email with a license key, a license ID, a username, a product specified, and a quantity of licenses. No password. ??? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 4, 2021 Administrators Share Posted January 4, 2021 ESET NOD32 Antivirus for Linux desktop is a legacy product which reached its EOL last year. While it is no longer supported, it will continue to receive modules updates, however, without a warranty. I'll send you your U/P via pm momentarily. Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 393 Posted January 5, 2021 Most Valued Members Share Posted January 5, 2021 10 hours ago, beldurax said: Marcos, I paid for the NOD32 + the increased banking security. In my final checkout screen, it showed up as ESET Internet Security. Where it showed me what to download, NOD32 was still one of the DL options, so I DLed it of course because I am on Linux. But, as I stated previously, in my license email, I received an email with a license key, a license ID, a username, a product specified, and a quantity of licenses. No password. ??? Internet security is windows only Link to comment Share on other sites More sharing options...
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