tmuster2k 22 Posted December 11, 2020 Share Posted December 11, 2020 When clicking on computer that is actively checking in with 7.2 agent on ESMC 7.2 server and going to "Show details" >> "Overview" on the IP Address field is showing N/A (not applicable). The machine in question is a desktop that always stays with hardwired ethernet connection (DHCP). Other machines are showing fine as its about 30% that show N/A. Agent was just installed 2 days ago and nothing has changed in the environment. Link to comment Share on other sites More sharing options...
tmuster2k 22 Posted December 14, 2020 Author Share Posted December 14, 2020 anyone? Link to comment Share on other sites More sharing options...
ESET Staff MartinK 375 Posted December 14, 2020 ESET Staff Share Posted December 14, 2020 Could you possible check whether also HW information is missing? If I recall correctly, this view shows data from two separate sources. One of them is list of IP addresses used also on other places (is IP address visible in main client/computers view for this device?) and second one from so called HW inventory mechanisms. In case HW details are incomplete or completely missing, it might explain also missing IP addresses - for example could you verify that shown adapters are actually those with assigned IP addresses? Also are those ethernet adapters special in any way, for example are they virtual (VPN)? Link to comment Share on other sites More sharing options...
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