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Unable to decrypt/Retrieve Information


mayowa
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Dear All, 

 

please how can you help to restore

 Here below are the steps we underwent 

From where the computer was working fine.

It started update and shutdown.

Then I force shutdown

when I restarted, it attempted recovery but was not recovering.

I formatted it thinking that it the OS had crashed.

I try decryption but did not see the Decryption workstation ID.

Used a Recovery tool software to recover the data files from the HDD.

Tried to decrypt again but still did not see the Decryption workstation ID.

Cleaned the HDD and saved only the recovery data files on the Hard Drive.

Tried to decrypt the third time but still did not see the Decryption workstation ID.

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I'm sorry but are you trying to decrypt the disk after formatting it first? After formatting the disk all data on it would be erased, or am I missing something?

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