Embarrassing 0 Posted November 18, 2020 Share Posted November 18, 2020 A security company that can't keep a commerce server up? There is not even a notice or anything just 404 like a college student's project page. Maybe look for a new regional distributor if they maintain this, shockingly bad judgement in picking the one you have now. If I had time I'd do the research and setup a new product, but for this year how do I renew? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted November 18, 2020 Administrators Share Posted November 18, 2020 The website of the Philippine partner is https://www.eset.com/ph/ and it works. Where did you get the above address from? Link to comment Share on other sites More sharing options...
Most Valued Members shocked 60 Posted November 18, 2020 Most Valued Members Share Posted November 18, 2020 Marcos, after visiting the address you gave and selecting to renew the license, it reports a "server not found" error. so i guess the OP is correct, the Philippine server has issues. even the "activation" link can't be opened. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted November 18, 2020 Administrators Share Posted November 18, 2020 I see now. I've given a heads-up to the appropriate person responsible for the region to get it fixed as soon as possible. Thank you for the heads-up. We apologize for the inconvenience. Link to comment Share on other sites More sharing options...
Embarrassing 0 Posted November 20, 2020 Author Share Posted November 20, 2020 (edited) Thank you Shocked and Marcus. Quote Where did you get the above address from? When I click the "renew" button in the license expires nag, it sends me to the link in OP topic which is a 404. Again, not even a "Oops" or "hey we've hit a snag" like a competent company has up when there is an error. Just a 404 like some dime store high school "startup". I also want to report the server is still down and my license expires tomorrow. A moderately intelligent monkey could at least get up a "Hey, we're working on it" now that I've reported it more than 24 hours ago. Nope just 404. Real confidence building in a security product I am supposed to trust and depend on /s. Edited November 20, 2020 by Embarrassing Link to comment Share on other sites More sharing options...
Most Valued Members shocked 60 Posted November 20, 2020 Most Valued Members Share Posted November 20, 2020 (edited) 6 hours ago, Embarrassing said: Thank you Shocked and Marcus. When I click the "renew" button in the license expires nag, it sends me to the link in OP topic which is a 404. Again, not even a "Oops" or "hey we've hit a snag" like a competent company has up when there is an error. Just a 404 like some dime store high school "startup". I also want to report the server is still down and my license expires tomorrow. A moderately intelligent monkey could at least get up a "Hey, we're working on it" now that I've reported it more than 24 hours ago. Nope just 404. Real confidence building in a security product I am supposed to trust and depend on /s. if a company has a pretty and more informative message for a 404 error it doesn't mean they more capable than others with a plain page.. i'm sure the server admin is notified about it and since we don't know what caused it, we don't know how hard or easy it is for a fix. since it's expiring tomorrow you can call the offices in Asia and explain your issue and perhaps they can help by renewing it in another way. ESET Asia Pacific ESET ASIA PTE LTD 3 Anson Road #12-01/02 Springleaf Tower 079909 Singapore Tel: +65 6308 9680 Fax: +65 6536 8224 Edited November 20, 2020 by shocked Link to comment Share on other sites More sharing options...
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