Jump to content

Cannot upgrade our Eset Remote Administrator


Recommended Posts

I'm trying to upgrade from 6.4 to 6.5 and have created the task but it sits there with "Execute ASAP". I suspect it's because the ERA can't see the server (they're the same server) because i have to manually add it to the list of computers and it shows as never connected. I have confirmed the agent is installed and tried all the usual reboots, service restarts et. but nothing works. Any ideas? I just trying to upgrade to management center!

Link to comment
Share on other sites

  • Administrators

It is unclear what you mean by ERA not being able to see the server. What server do you mean?

Did you follow the instructions at https://forum.eset.com/topic/26290-option-to-make-more-tools-always-visible-in-tools/, made a backup of the db and certificates and then sent an ERA component upgrade task to the ERA server?

Link to comment
Share on other sites

  • ESET Staff

From description you provided it seems that so called managing AGENT (= agent installed side-by-side with ERA Server) is not connection. In that case, I would recommend to follow troubleshooting guide as described in documentation, where checking status.html log of AGENT might be helpfull.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...