NumberFive 0 Posted October 19, 2020 Share Posted October 19, 2020 Good day everyone, I'm having an issue upgrading ESET agents from 6.4 to 7.2. We recently upgraded from ERA to ESCM and after the first round of agent updates some machines did not update. It seems like all of the machines in question might be running the 6.4 version. Tried the Security Management Center Components Upgrade task, they all come back as TASK FINISHED SUCCESSFULLY, but the agents remain in the original version. What can I do (that doesn't involve me manually updating every agent)? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 19, 2020 Administrators Share Posted October 19, 2020 Try running the agent msi installer and see if a server-assisted installation also fails with an error. If so, you could create an install log by running the msi with the "/lvx* inst.log" parameter. Link to comment Share on other sites More sharing options...
NumberFive 0 Posted October 19, 2020 Author Share Posted October 19, 2020 Hello Marcos, thank you for the reply. When you say the agent MSI installer, do you mean to run the installer from the website on the target machine? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 19, 2020 Administrators Share Posted October 19, 2020 Yes, you can download an agent msi installer from the download page on ESET's website. Link to comment Share on other sites More sharing options...
NumberFive 0 Posted October 19, 2020 Author Share Posted October 19, 2020 But that's my problem.. If I have to physically go to the clients company in order to do that I might aswell just install all the other agents I have missing.. If there's nothing else that can be tried remotely I'll just have to schedule an appointment and install them manually.. Link to comment Share on other sites More sharing options...
NumberFive 0 Posted October 19, 2020 Author Share Posted October 19, 2020 Sorry, missread what you wrote.. I'll check via .MSI push. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted October 19, 2020 ESET Staff Share Posted October 19, 2020 Unfortunately most probably reason is that upgrade from ERA 6.4 to ESMC 7.2 is no longer supported directly. Manual upgrade should work, but it was probably not tested. Also any available installation method available in ESMC should be enough to upgrade problematic AGENTs. Link to comment Share on other sites More sharing options...
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