AliZ 0 Posted September 19, 2020 Share Posted September 19, 2020 Hello I just changed my sim card right now, eset locked the device. I'm on a lasting trip to Iran which eset has sanctioned and my unlock code won't work cuz of "communication error". I can't access anything on the phone to turn on a VPN though. And for the offline code in my page, I face this error "Sorry for the inconvenience, there was an error processing your request. back to main page... "! WHAT??? my other device is properly accessible there and for this device I get this error! Checked on other devices the problem remains the same. What should I do???????? And I notice at the top right it seems to log out. I touch it and it returns to main page logged in. but I don't get this behavior from the other device of mine. Plz fix this I'm in a bloody bad situation!!! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 19, 2020 Administrators Share Posted September 19, 2020 What about replacing the SIM card with the original one and disabling the auto-lock device feature when the trusted SIM card is removed? AliZ 1 Link to comment Share on other sites More sharing options...
AliZ 0 Posted September 19, 2020 Author Share Posted September 19, 2020 (edited) 10 minutes ago, Marcos said: What about replacing the SIM card with the original one and disabling the auto-lock device feature when the trusted SIM card is removed? Hello and thanks. I actually did it at first but he weird thing is eset on my phone did not accept this and kept me locked. Edited September 19, 2020 by AliZ Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted September 23, 2020 ESET Staff Share Posted September 23, 2020 PM me your email address registered within myEset account and affected device name Link to comment Share on other sites More sharing options...
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