License

[Mike_Kintaru 2]

 

we unable to add license  in EBA Account & error "we were unable to send verification email, License is associated with a different company" although we assigned email li*******@nqh-***hitects.vn
Public ID: 3AD-KBH-MH4

 

[Peter Randziak 1,130]

Hello @Mike_Kintaru,

I can see the license 3AD-KBH-MH4 added in your EBA account (the one registered for the mentioned e-mail li*******@nqh-***hitects.vn)...

Please recheck and if the issue persists, describe it in details so we can assist you...

Peter

[Mike_Kintaru 2]

11 minutes ago, Peter Randziak said:

Hello @Mike_Kintaru,

I can see the license 3AD-KBH-MH4 added in your EBA account (the one registered for the mentioned e-mail li*******@nqh-***hitects.vn)...

Please recheck and if the issue persists, describe it in details so we can assist you...

Peter

Hi @Peter Randziak


I just recheck again, but license still not add in EBA account. I tried add license again but it appear error "we were unable to send verification email, License is associated with a different company". Please help me this case,
 

[Peter Randziak 1,130]

Hello @Mike_Kintaru,

I checked it with a colleague and it seems you have the license already added in a different EBA account, registered with "li**.****nh@gmail.com", it has the same company name as the one registered on "li*******@nqh-***hitects.vn"  (the one mentioned by you. In it, there is indeed no license).

So use it with the EBA account registered on "li**.****nh@gmail.com", in case that is not possible let us know so we will remove the license from the first EBA account, so you can add it to the one desired...

Peter

[Mike_Kintaru 2]

14 hours ago, Peter Randziak said:

Hello @Mike_Kintaru,

I checked it with a colleague and it seems you have the license already added in a different EBA account, registered with "li**.****nh@gmail.com", it has the same company name as the one registered on "li*******@nqh-***hitects.vn"  (the one mentioned by you. In it, there is indeed no license).

So use it with the EBA account registered on "li**.****nh@gmail.com", in case that is not possible let us know so we will remove the license from the first EBA account, so you can add it to the one desired...

Peter

Hi @Peter Randziak
Thank you for your information, please remove license out of EBA account "li**.****nh@gmail.com". Thanks a lot.

[Peter Randziak 1,130]

Hello @Mike_Kintaru,

done, the license has been removed from EBA account "li**.****nh@gmail.com".

You may add it now to the one preferred.

Peter

[Mike_Kintaru 2]

1 hour ago, Peter Randziak said:

Hello @Mike_Kintaru,

done, the license has been removed from EBA account "li**.****nh@gmail.com".

You may add it now to the one preferred.

Peter

Thanks @Peter Randziak. We added license already.

[Peter Randziak 1,130]

Hello @Mike_Kintaru,

glad to hear that.

Thank you for keeping us posted,

Peter