kamiran.asia 5 Posted July 28, 2020 Share Posted July 28, 2020 Hi Dear ESET admins. We Have Problem in a specific offline system, After install and first update from mirror or even online update Real-Time become not functional. (Endpoint 7.3.2039.0) System is scanned with online Scanner and seems to be cleaned. ESET Log Collector and SysInspector is attached. ees_logs.zip SysInspector-TKT-200728-134740.zip Link to comment Share on other sites More sharing options...
itman 1,659 Posted July 28, 2020 Share Posted July 28, 2020 Does restarting the device correct the Eset real-time issue? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 28, 2020 Administrators Share Posted July 28, 2020 Please carry on as follows: - in the adv. setup -> tools -> diagnostics, enable full application memory dumps and click OK - in the same setup section, click Create to generate a dump of ekrn - collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
kamiran.asia 5 Posted July 28, 2020 Author Share Posted July 28, 2020 5 hours ago, itman said: Does restarting the device correct the Eset real-time issue? Unfortunately Not. Link to comment Share on other sites More sharing options...
kamiran.asia 5 Posted July 29, 2020 Author Share Posted July 29, 2020 17 hours ago, Marcos said: Please carry on as follows: - in the adv. setup -> tools -> diagnostics, enable full application memory dumps and click OK - in the same setup section, click Create to generate a dump of ekrn - collect logs with ESET Log Collector and upload the generated archive here. Hi Dear Marcos and thank you for your rapid reply. Here is the requested logs : https://we.tl/t-SIJEPRtd04 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 29, 2020 Administrators Share Posted July 29, 2020 The problem is AMON_STATUS_WAITING_FOR_OOBE_FINISH. Most likely an image was generalized with Sysprep and OOBE was not finished after deployment. Unfortunately, this status is returned by the OS so if you think that OOBE was actually finished, we can only recommend reinstalling the OS. Link to comment Share on other sites More sharing options...
RichieStine 0 Posted July 29, 2020 Share Posted July 29, 2020 Hello...as per my understanding If you format an RT target with an 8.5 format disk or Utility USB drive, you might not be able to downgrade the target to a previous version of the Real-Time Module. To downgrade a target from the LabVIEW 8.5 Real-Time Module to a previous version of the Real-Time Module, reformat the target with a format disk or utility USB drive created for a previous version of the Real-Time Module. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 29, 2020 Administrators Share Posted July 29, 2020 6 minutes ago, RichieStine said: Hello...as per my understanding If you format an RT target with an 8.5 format disk or Utility USB drive, you might not be able to downgrade the target to a previous version of the Real-Time Module. To downgrade a target from the LabVIEW 8.5 Real-Time Module to a previous version of the Real-Time Module, reformat the target with a format disk or utility USB drive created for a previous version of the Real-Time Module. This posts appears to be unrelated to the issues discussed in this topic. What do you mean by formatting an RT target with an 8.5 format disk"? And what is LabView 8.5 Real-time module? In fact, we are talking here about ESET's real-time protection which has nothing to do with formatting disks and LabView whatever it is. Link to comment Share on other sites More sharing options...
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