dan231 0 Posted July 14, 2020 Share Posted July 14, 2020 I have recently setup an on prem esmc for mdm on iOS devices. I have 1 phone connected in a policy. The mobile find task keeps failing. ANy suggestions on what may be the root cause to this? Link to comment Share on other sites More sharing options...
ESET Staff Mirek S. 18 Posted July 15, 2020 ESET Staff Share Posted July 15, 2020 Hello, For iOS Find device has to be in supervised state, with current implementation it's only possible via ABM program (Apple Business Manager). Some device commands and policies (as marked in policy editor) are only available in such state. HTH, M. Link to comment Share on other sites More sharing options...
dan231 0 Posted July 15, 2020 Author Share Posted July 15, 2020 What other options are effected by the ABM program? Link to comment Share on other sites More sharing options...
ESET Staff Mirek S. 18 Posted July 15, 2020 ESET Staff Share Posted July 15, 2020 Hello, The main benefit of ABM is administrators don't need to touch device at all - it's enrolled into MDM during it's first setup (or after factory reset) based on information Administrators configure in ABM portal and MDM policy. From ESET MDM point of view I think we only support Find (in Apple terminology it's lost mode) and supervised restrictions. There is some guide on our side as well. Generally its also possible to setup device into supervised mode by Apple Configurator however we currently don't support this as there was no demand from customers. HTH, M. Link to comment Share on other sites More sharing options...
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