junyuanma 2 Posted July 12, 2020 Share Posted July 12, 2020 I am currently using ESET Internet security. After updating to a new version several days ago, I began to have almost no connection to the Internet within the first 10 minutes after turning on. I may experience the same sutuation during the use. I noticed that whenever the conection is restricted, the small icon on the bottom right starts circling and says it is intializing a scan (may not be the exact word since I am using in another language). I also noticed that the scan always happens after I turned on my computer, but I found no pattern in the middle of my use. I think it has something to do with startup scans after user login and module updates. What adjustments should I do to keep the scan from blocking my Internet? Link to comment Share on other sites More sharing options...
Administrators Marcos 3,968 Posted July 12, 2020 Administrators Share Posted July 12, 2020 Please carry on as advised here:https://forum.eset.com/topic/24746-av-is-blocking-loading-webpages 1, Download Procdump from https://docs.microsoft.com/en-us/sysinternals/downloads/procdump 2, Temporarily disable self-defense in the HIPS setup and reboot the machine 3, Immediately after the reboot run Procdump as an administrator: "procdump -ma -e 1 -n 10 ekrn.exe" and wait until the issue occurs. When the issue occurs, procdump should generate ekrn dumps. Please provide them to us. Link to comment Share on other sites More sharing options...
Ray116 0 Posted July 14, 2020 Share Posted July 14, 2020 I have the same problem. After 20 minutes all of my HTTP connections are lost. I cannot even save file to shared folders. Link to comment Share on other sites More sharing options...
Administrators Marcos 3,968 Posted July 14, 2020 Administrators Share Posted July 14, 2020 4 minutes ago, Ray116 said: I have the same problem. After 20 minutes all of my HTTP connections are lost. I cannot even save file to shared folders. As a temporary workaround you can disable 2 startup scan tasks in Scheduler and reboot the machine. After we release a new cleaner module (probably version 1212), re-enable the tasks for maximum protection. Link to comment Share on other sites More sharing options...
Ray116 0 Posted July 14, 2020 Share Posted July 14, 2020 In addition, the system became unresponsive and many programs do not starts until a restart takes place. Even once windows alerted that it is running in the test mode. I thought that I am infected with a virus. but uninstalling Eset solved my problem. I think the new updates have some problems. Link to comment Share on other sites More sharing options...
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