ZJeyZ 0 Posted June 11, 2020 Share Posted June 11, 2020 (edited) Hello together, we have following structure in ESMC: Costumer 1- Company 1- Company 2 Costumer 2- Company 1- Company 2 Customer 3- Company 1- Company 2 I would like to remove a Company with their license. So I did the following steps:https://help.eset.com/esmc_admin/71/en-US/msp_status.html?msp_remove_company.html I go to step 4 and see that I removed not the company that I would delete, I removed the costumer. How can I get the costumer back and how I delete the company correctly. I have not yet performed step 5. Many thanks for your help Edited June 11, 2020 by ZJeyZ Link to comment Share on other sites More sharing options...
ZJeyZ 0 Posted June 15, 2020 Author Share Posted June 15, 2020 Hello again, I solved this Problem. In the ESMC you must add license again. Yo go under "More" -> "license management" -> "Action" -> "Add License" Type in the removed EMA account. But I don't know how do delete a Customer in the EMA. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted June 16, 2020 ESET Staff Share Posted June 16, 2020 (edited) Hello @ZJeyZ, deletion of a the customer from EMA is not possible for the moment. Only thing that you can do, is to "suspend" the company, however that would not allow its deletion from ESMC. We are working on a change, that would allow customer removal from EMA and also from ESMC. Internal reference: P_EMA2-3334 Edited June 16, 2020 by MichalJ Link to comment Share on other sites More sharing options...
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