ESET Endpoint Security - Outlook integration

[charlatan90 0]

After the recent anti-phising error. We upgraded all of our clients endpoint security to 7.2 version. After the upgrade, the error messages are gone

But the Outlook add-in doesnt seem to work anymore. The tool bar is missing buttons, and spam mail doesnt get filtered.

I've tried to disable Outlook integration and enabling it again but with no luck.

We have Windows 7, and 10 machines and using Outlook 2016 mainly.

 

Any ideas are appreciated.

Thank you

[Marcos 5,074]

I would recommend contacting your local ESET distributor and opening a support ticket. We'll need a Procmon log from launching Outlook and possibly also logs from a special logging version of the Outlook plug-in. Customer care will provide you with step-by-step instructions.