carmik 0 Posted February 11, 2020 Author Share Posted February 11, 2020 @itmanNot sure if that would work. In my case, I could not "hold" the eset window long enough to even open the settings... @Marcossetting this to "Solved", considering a solution has been found. Link to comment Share on other sites More sharing options...
itman 1,659 Posted February 11, 2020 Share Posted February 11, 2020 7 minutes ago, carmik said: Not sure if that would work. In my case, I could not "hold" the eset window long enough to even open the settings... See the below screen. Note that I have the alert disabled. Link to comment Share on other sites More sharing options...
carmik 0 Posted February 12, 2020 Author Share Posted February 12, 2020 What I meant is that in order to get to advanced setup, you must be able to open the eset application window; if you have this issue, you simply can't! Link to comment Share on other sites More sharing options...
NicoW 0 Posted February 12, 2020 Share Posted February 12, 2020 @carmik you can try a complete uninstall in save mode with the eset uninstaller. then install again and get into the settings. on my pc, nod32 was working for ~10min after reinstalling. @Marcos i work as IT Technican so im really interested why nod32 kills all programs and prevent it to start, when nod32 is crashed. the command line needs minutes to start and i just can send a ping to a host, but all other programs are offline. this would be very interesting for me. Link to comment Share on other sites More sharing options...
carmik 0 Posted February 12, 2020 Author Share Posted February 12, 2020 (edited) 1 hour ago, NicoW said: @carmik you can try a complete uninstall in save mode with the eset uninstaller. then install again and get into the settings. on my pc, nod32 was working for ~10min after reinstalling. Does the ESET uninstaller delete the c:\programdata\eset directory as well? If I were to enter safe mode, I'd do so to eradicate the actual cause of the problem, ie the files residing under c:\programdata\eset\eset security\IPM Perhaps the issue appears even on clean installations: upon execution of a license-expiring ESET app, c:\programdata\eset\eset security\IPM gets populated and causes the issue. In this case safe mode cleaning with the uninstaller won't help (since upon new installation the entire C:\programdata\eset directory will be re-created along with problematic IPM entries). Suggestion: with nod32 already installed and the issue existing, enter safe mode, only to delete those files residing under IPM. Is the issue resolved in that scenario? Edited February 12, 2020 by carmik Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted February 12, 2020 Administrators Share Posted February 12, 2020 Please provide the files from the IPM folder. Link to comment Share on other sites More sharing options...
NicoW 0 Posted February 12, 2020 Share Posted February 12, 2020 2 minutes ago, carmik said: Does the ESET uninstaller delete the c:\programdata\eset directory as well @carmik the uninstall log says yes. Link to comment Share on other sites More sharing options...
carmik 0 Posted February 12, 2020 Author Share Posted February 12, 2020 2 minutes ago, Marcos said: Please provide the files from the IPM folder. Hoping that I've not deleted them yet, will do so in the evening. Ok to PM you a link to my MEGA share? Just now, NicoW said: @carmik the uninstall log says yes. Expected so, then perhaps try the following: 4 minutes ago, carmik said: Suggestion: with nod32 already installed and the issue existing, enter safe mode, only to delete those files residing under IPM. Is the issue resolved in that scenario? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted February 12, 2020 Administrators Share Posted February 12, 2020 Quote Hoping that I've not deleted them yet, will do so in the evening. Ok to PM you a link to my MEGA share? It doesn't matter how you provide the files. You can compress them and attach the archive to a personal message if you want. Link to comment Share on other sites More sharing options...
carmik 0 Posted February 12, 2020 Author Share Posted February 12, 2020 @MarcosI've PM'ed you. Link to comment Share on other sites More sharing options...
amotec 0 Posted February 12, 2020 Share Posted February 12, 2020 i work as a IT professional and every day i have 3-5 customers who have the same problem. The Eset window disappears. On some computer its also causing a very high cpu usage. Please fix this! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted February 28, 2020 Administrators Share Posted February 28, 2020 On 2/12/2020 at 4:08 PM, amotec said: i work as a IT professional and every day i have 3-5 customers who have the same problem. The Eset window disappears. On some computer its also causing a very high cpu usage. Please fix this! It will be fixed in v13.1. As a workaround, you can delete the content of the "C:\ProgramData\ESET\ESET Security\IPM folder in safe mode. Link to comment Share on other sites More sharing options...
NicoW 0 Posted March 17, 2020 Share Posted March 17, 2020 Hi Guys. the update is here (version 13.1.16.0) Link to comment Share on other sites More sharing options...
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