Deep_Thought_65@protonmail 0 Posted January 17, 2020 Share Posted January 17, 2020 The ESET Security Package I have paid for was installed by and on the initiative of a Computer Repair/Service Company. I was not asked for consent beforehand, but it seems a good package so I wish to keep it. I do not know what details he used to create an account or even if one exists in my name. I cannot find the Licence Number for the Product, but the app screen tells me I'm licensed to 16/11/2022. I have set up a profile but I don't see how it helps me. I have the above Message "The Credentials used to access ESET LiveGrid servers are not correct" but do not know what this means nor how to correct/address it. I have never seen the message before. eis_logs 1.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted January 17, 2020 Administrators Share Posted January 17, 2020 The license was issued in Honk Kong and was deactivated. If you wish to continue using ESET, I'd recommend: - purchasing a license for ESET Internet Security or ESET Smart Security Premium (includes also Password Manager and Disk Encryption) - uninstalling ESET NOD32 Antivirus and installing EIS or ESSP and activating it with your license. EAV doesn't contain the network attack protection module and therefore cannot protect you from brute-force attacks or exploitation of vulnerabilities in network protocols either, hence the recommendation to use EIS or ESSP instead. Link to comment Share on other sites More sharing options...
Deep_Thought_65@protonmail 0 Posted January 17, 2020 Author Share Posted January 17, 2020 Perhaps I should ask my Service Technician if he charged me for this Application. I'm still waiting for the invoice from him. I will explore the costs of a new installation. Thank you. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted January 17, 2020 Most Valued Members Share Posted January 17, 2020 1 hour ago, Deep_Thought_65@protonmail said: Perhaps I should ask my Service Technician if he charged me for this Application. I'm still waiting for the invoice from him. I will explore the costs of a new installation. Thank you. If you request to hide your email or change the username or I don't know what can be done , can spare you from lot of spam mails soon to come. Link to comment Share on other sites More sharing options...
itman 1,746 Posted January 17, 2020 Share Posted January 17, 2020 I would have a "heart-to-heart" talk with that service technician. First, about installing software without your pre-approval and next, about installing a cracked version of the software. This also brings up the question of what else he may have installed ............... Link to comment Share on other sites More sharing options...
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