Problem durring installation

[Microchip_007 0]

I got a promblem when doing the installation eset file security on operating system windows server 2012 R2.

I got error code MSI.1920, 

Can you help me to solve this problem

[Marcos 5,451]

Please provide:
- install logs created as per https://support.eset.com/en/how-do-i-generate-an-installation-error-log-for-windows-eset-products
- a Procmon log from the installation: https://support.eset.com/en/using-process-monitor-to-create-log-files
- logs collected with ESET Log Collector.

I would also recommend opening a support ticket with customer care so that the issue is tracked properly.

[Microchip_007 0]

On 1/12/2020 at 7:09 PM, Marcos said:

Please provide:
- install logs created as per https://support.eset.com/en/how-do-i-generate-an-installation-error-log-for-windows-eset-products
- a Procmon log from the installation: https://support.eset.com/en/using-process-monitor-to-create-log-files
- logs collected with ESET Log Collector.

I would also recommend opening a support ticket with customer care so that the issue is tracked properly.

have any idea?

i've already try some method
1. uninstall another existing Antivirus before install eset File Security

2. using eset fix installer

3. scanning using sys-rescue or online scanner to ensure that server dont infected malware

 

 

[Marcos 5,451]

Please provide install logs as well as a Procmon log from installation as requested. I'd recommend opening a ticket with customer care so that the case is tracked properly.

[itman 1,801]

Appears MSI.1920 error code is related to the Win installer Eset deploys. Code 1920 for that indicates insufficient privileges when starting a Win service.

Here's a thread related to the same error code given during an ERA installation: https://forum.eset.com/topic/15212-unable-to-isntall-era_installer_x86_en_usexe-error-code-msi1920/ . The last posting in that thread gave a solution that worked for one user.

Another proposed solution in the last reply to this thread: https://forum.eset.com/topic/16123-new-install-error-1920/ . Make sure you reboot after the reg. modification for it to become effective.

Warning: note the existing reg. key value prior to modification. Ensure you set it back to that value when done with installation or another install failure w/modified key value.

Edited January 26, 2020 by itman