New Install Error 1920

[Daboys 0]

Windows 8

Install gets to the installing service part and error pops up. Full admin rights on the pc.

ErrorEvent: The service did not respond to the start or control request in a timely fashion.

Any ides? Just purchase 30 seats and this is the 1st install. Not going well.

Thank yiu

[Pinni3 21]

Hey

Did You had older products installed on that pc ?

[Marcos 5,070]

Please provide a Procmon log from install (refer to https://support.eset.com/kb6308) as well as logs gathered by ESET Log Collector. If it's not a c lean install, you may need to run the ESET Uninstall tool in safe mode.

[Daboys 0]

Thank you Pinni3. I did not have any Eset productions installed prior.

[Pinni3 21]

Try this :
https://support.eset.com/kb6468/?locale=en_US&viewlocale=en_US

and You can also check this one
 

Quote

Try this solution:

Go to Start > Run > and type regedit

Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control

With the control folder selected, right click in the pane on the right and select new DWORD Value

Name the new DWORD: ServicesPipeTimeout

Right-click ServicesPipeTimeout, and then click Modify

Click Decimal, type '180000', and then click OK

Restart the computer

Cause:

The Microsoft Windows Service Control Manager controls the state (i.e., started, stopped, paused, etc.) of all installed Windows services. By default, the Service Control Manager will wait 30,000 milliseconds (30 seconds) for a service to respond. However, certain configurations, technical restrictions, or performance issues may result in the service taking longer than 30 seconds to start and report ready to the Service Control Manager.

By editing or creating the ServicesPipeTimeout DWORD value, the Service Control Manager timeout period can be overridden, thereby giving the service more time to start up and report ready to the Service.

Reference case:

Reporting Server Error 1053: The service did not respond to the start or control request in a timely fashion

and if there is still problem, provide logs like Marcos wrote

Edited July 19, 2018 by Pinni3
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