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How to update Agent and ESET Endpoint security to 7.0


Naveen Kumar
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The latest version of Endpoint for Mac is 6.8.400. In order to upgrade ESMC agent to version 7, send an ESMC component upgrade task to the machine.

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Hey Macros, I am getting this 

Downloading installer image 'hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.376.0/agent_macosx_x86_64.dmg':

  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current

                                 Dload  Upload   Total   Spent    Left  Speed

100 28.7M  100 28.7M    0     0   511k      0  0:00:57  0:00:57 --:--:--  765k

Checking integrity of of downloaded package /tmp/EraAgentOnlineInstaller.dmg.BX9xeZx4: OK

Mounting image '/tmp/EraAgentOnlineInstaller.dmg.BX9xeZx4':

Checksumming Protective Master Boot Record (MBR : 0)…

Protective Master Boot Record (MBR :: verified   CRC32 $FACBEFF7

Checksumming GPT Header (Primary GPT Header : 1)…

 GPT Header (Primary GPT Header : 1): verified   CRC32 $ABF9AB5A

Checksumming GPT Partition Data (Primary GPT Table : 2)…

GPT Partition Data (Primary GPT Tabl: verified   CRC32 $0FF56751

Checksumming  (Apple_Free : 3)…

                    (Apple_Free : 3): verified   CRC32 $00000000

Checksumming disk image (Apple_HFS : 4)…

...........................................................................................................................................................................

          disk image (Apple_HFS : 4): verified   CRC32 $E5F3C96F

Checksumming  (Apple_Free : 5)…

                    (Apple_Free : 5): verified   CRC32 $00000000

Checksumming GPT Partition Data (Backup GPT Table : 6)…

GPT Partition Data (Backup GPT Table: verified   CRC32 $0FF56751

Checksumming GPT Header (Backup GPT Header : 7)…

  GPT Header (Backup GPT Header : 7): verified   CRC32 $9FB5A9AE

verified   CRC32 $217CAE33

/dev/disk3          GUID_partition_scheme          

/dev/disk3s1        Apple_HFS                      /private/tmp/EraAgentOnlineInstaller.mount.t7KnxTnc

Installing package '/tmp/EraAgentOnlineInstaller.mount.t7KnxTnc/Agent-MacOSX-i386-6_5_376_0.pkg':

installer: Package name is ESET Remote Administrator Agent

installer: Installing at base path /

installer: The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running scripts from the package “Agent-MacOSX-i386-6_5_376_0.pkg”.)

Cleaning up:

"disk3" ejected.

unlink: /tmp/postflight.plist: No such file or directory

tafsir@tafsir-mbp Desktop % chmod +x EraAgentInstaller.sh

tafsir@tafsir-mbp Desktop % sudo ./EraAgentInstaller.sh  

Downloading installer image 'hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.376.0/agent_macosx_x86_64.dmg':

  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current

                                 Dload  Upload   Total   Spent    Left  Speed

100 28.7M  100 28.7M    0     0  3480k      0  0:00:08  0:00:08 --:--:-- 3486k

Checking integrity of of downloaded package /tmp/EraAgentOnlineInstaller.dmg.uFOkb8N9: OK

Mounting image '/tmp/EraAgentOnlineInstaller.dmg.uFOkb8N9':

Checksumming Protective Master Boot Record (MBR : 0)…

Protective Master Boot Record (MBR :: verified   CRC32 $FACBEFF7

Checksumming GPT Header (Primary GPT Header : 1)…

 GPT Header (Primary GPT Header : 1): verified   CRC32 $ABF9AB5A

Checksumming GPT Partition Data (Primary GPT Table : 2)…

GPT Partition Data (Primary GPT Tabl: verified   CRC32 $0FF56751

Checksumming  (Apple_Free : 3)…

                    (Apple_Free : 3): verified   CRC32 $00000000

Checksumming disk image (Apple_HFS : 4)…

...........................................................................................................................................................................

          disk image (Apple_HFS : 4): verified   CRC32 $E5F3C96F

Checksumming  (Apple_Free : 5)…

                    (Apple_Free : 5): verified   CRC32 $00000000

Checksumming GPT Partition Data (Backup GPT Table : 6)…

GPT Partition Data (Backup GPT Table: verified   CRC32 $0FF56751

Checksumming GPT Header (Backup GPT Header : 7)…

  GPT Header (Backup GPT Header : 7): verified   CRC32 $9FB5A9AE

verified   CRC32 $217CAE33

/dev/disk3          GUID_partition_scheme          

/dev/disk3s1        Apple_HFS                      /private/tmp/EraAgentOnlineInstaller.mount.5X2ieicJ

Installing package '/tmp/EraAgentOnlineInstaller.mount.5X2ieicJ/Agent-MacOSX-i386-6_5_376_0.pkg':

installer: Package name is ESET Remote Administrator Agent

installer: Installing at base path /

installer: The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running scripts from the package “Agent-MacOSX-i386-6_5_376_0.pkg”.)

Cleaning up:

"disk3" ejected.

unlink: /tmp/postflight.plist: No such file or directory
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  • ESET Staff

You have actually a different problem. 

ERA Agent 6.5 is not compatible with Catalina. You have to upgrade your ESET Remote Administrator to ESET Security Management Server 7.1, and also upgrade the ERA agent to the new ESET Management Agent of the same version. 

 

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  • ESET Staff

First of all, you have to update the ESMC server itself. You can update this using "component upgrade task". 

As soon as your server is updated, you can proceed with upgrades of your agents, or with installations of the agents on the new systems (Catalina machines). 

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