ERA- Unable to add license

[KPCDKyle 0]

Howdy,

 

Ive just installed ERA on one of my servers, Using the VHD from the webiste.

Completed setup, logged ontop the web admin page, tried to add a license, and getting an error "failed to add license by license key: Failed to connect to the licensing server."

Ive read through some of the fourm and found that you need to be able to get to https://edf.eset.com/edf and for it to show an XML, Which it is currently, however still can not add any licenses.

 

Ive tried restarting the VM multiple times, checked and im pretty sure im not using a proxy. 

The license has been used on another ERA and worked fine, it has since been remoeved as that was for another client, only used to test.

 

Any help would be thankful.

Many Thanks, Kyle

[Marcos 3,076]

If the ESMC server is behind a firewall, please make sure that it can access servers listed in Activation section of the KB https://support.eset.com/en/ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall.

[KPCDKyle 0]

Hey Marcos, Thanks for your reply.

 

The server is not behind any firewall as the firewall is turned off.

 

[MichalJ 350]

@KPCDKyle What is the entry in the server tracelog, from the time of the failed attempt? Can you also please share the PLID of the license, so we can verify that it´s not anyhow damaged (was license recently updated / renewed or anyhow modified)? 

[ewong 3]

@KPCDKyle,  could it possibly be either the dns is on the fritz (no DNS set up or no DNS answering)  or no gateway set up for that particular vm?   (just guesses)

 

[KPCDKyle 0]

15 hours ago, ewong said:

@KPCDKyle,  could it possibly be either the dns is on the fritz (no DNS set up or no DNS answering)  or no gateway set up for that particular vm?   (just guesses)

 

Thanks for your reply,

 

I beleve ive gone through and changed the settings for the DNS and gateway, but still nothing sadly.

[KPCDKyle 0]

16 hours ago, MichalJ said:

@KPCDKyle What is the entry in the server tracelog, from the time of the failed attempt? Can you also please share the PLID of the license, so we can verify that it´s not anyhow damaged (was license recently updated / renewed or anyhow modified)? 

Thanks for your reply,

 

Where do i find the server tracelog? Its currently its own VM.

also, What is the PLID? i do know that they key is still working as ive recently installed it onto a computer manualy, and the key has also worked in another remote admin site.( has been removed from there)

[ewong 3]

1 hour ago, KPCDKyle said:

Thanks for your reply,

 

Where do i find the server tracelog? Its currently its own VM.

also, What is the PLID? i do know that they key is still working as ive recently installed it onto a computer manualy, and the key has also worked in another remote admin site.( has been removed from there)

Server tracelog is at:

c:\Programdata\eset\RemoteAdministrator\Server\EraServerApplicationData\Logs

Edmund

[Marcos 3,076]

PLID stands for "public license ID" and it's shown both in products after activation or in EBA.

[KPCDKyle 0]

I ended up deleting the VM and reinstalling, and it accepted the key the first time.

 

So im assuming that i screwed up the setup somewhere.

 

Thanks all for your help!