Phantom account not visible

[BrianE 2]

I have set up a phantom account on my two Windows 10 laptops using the My ESET web portal, but they don't appear on the log on screen when I switch the computers on. Can anyone explain what might be going on please?

[metaller 49]

pm me your email registered within my.eset.com, i’ll check it out...

regards

peter

[BrianE 2]

I've sent you the information you requested in a PM.

Regards

BrianE

[Marcos 5,446]

If you have upgraded to v13, it's most likely a known issue that we track as a bug.