SergeyStrelnikov 0 Posted August 30, 2019 Share Posted August 30, 2019 Hello, I have this problem: the sound of completing the scan does not play, although the sounds in the settings are turned on. This bug first appeared a year ago on ESS5. After switching to EIS12, this bug was preserved. Before installing the new 12 version, I deleted the old one using EsetUninstaller and cleaned the registry, files and folders. System sounds are active and working. But the antivirus does not play sounds. Please help me solve this problem and return the sounds.😊 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted August 30, 2019 Administrators Share Posted August 30, 2019 No problems here, v12.2.23 generates a sound signal when an on-demand scan has completed. Make sure that the event "Asterisk" has a sound assigned in the system sound setup. Link to comment Share on other sites More sharing options...
SergeyStrelnikov 0 Posted September 9, 2019 Author Share Posted September 9, 2019 @MarcosThe Asterisk event has a sound and is assigned in system sound settings. I also tried to take the settings file from the antivirus where the sound is playing and import into my antivirus. But unsuccessfully. Any other options? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted September 9, 2019 Administrators Share Posted September 9, 2019 I've tested it and it worked. Moreover, nobody else has reported issues with sound signals either. You can try creating a Procmon log from scanning a single file and I'll check it out then. Link to comment Share on other sites More sharing options...
stickybud 0 Posted September 14, 2019 Share Posted September 14, 2019 (edited) I've had the same problem for a long time, a year ? or close, and for sure was an ESS update. Edited September 16, 2019 by stickybud more info Link to comment Share on other sites More sharing options...
stickybud 0 Posted September 20, 2019 Share Posted September 20, 2019 On 8/30/2019 at 10:59 AM, SergeyStrelnikov said: Hello, I have this problem: the sound of completing the scan does not play, although the sounds in the settings are turned on. This bug first appeared a year ago on ESS5. After switching to EIS12, this bug was preserved. Before installing the new 12 version, I deleted the old one using EsetUninstaller and cleaned the registry, files and folders. System sounds are active and working. But the antivirus does not play sounds. Please help me solve this problem and return the sounds.😊 I can't believe no one else has sound signaled in so to speak about this issue, Ive been periodically coming here for the past year to check for this issue and this post is actually the reason why I registered here, and by the number of views this post has I would think there are others with this problem but ...? maybe just not enough people or problem for others to register and speak up ??? there just can't be only two of us, I am using ESS Premium and have been using ESS for years on my old win 7 64 bit comp. Link to comment Share on other sites More sharing options...
itman 1,740 Posted September 20, 2019 Share Posted September 20, 2019 Individuals having this issue need to supply other pertinent system details such as Win OS ver. and release used. For example, it could be only Win 7 uses are having this issue. As I recollect, I was always having Win 7 sound issues non-withstanding this Eset sound issue. Link to comment Share on other sites More sharing options...
SergeyStrelnikov 0 Posted October 1, 2019 Author Share Posted October 1, 2019 I finally figured out this bug. The reason is not the antivirus. The reason is either in the absence or damage of some Explorer registry keys. Using the “Windows” image to start the “Repair-Install” procedure helped me return the antivirus sounds. So I think that the topic is closed. Unless someone else needs her. And thanks for the answers.😊 Link to comment Share on other sites More sharing options...
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