HANDJOJO 11 Posted July 21, 2019 Share Posted July 21, 2019 Dear All, I have updated the EIS to version 12.2.23.0 and after two days I receive the '"Passwordmanagerinstaller" in my EIS as per screen shot attached. The question is for what is this installer? as I didn't seen in the menu setting in my EIS. Please inform. Link to comment Share on other sites More sharing options...
HANDJOJO 11 Posted July 21, 2019 Author Share Posted July 21, 2019 8 minutes ago, HANDJOJO said: Dear All, I have updated the EIS to version 12.2.23.0 and after two days I receive the '"Passwordmanagerinstaller" in my EIS as per screen shot attached. The question is for what is this installer? as I didn't seen in the menu setting in my EIS. Please inform. Just in a minute after I finish this report and then check Update my EIS I receive the information about two kinds of update are: ESET Password Manager & Secure Data and after click on Update Now, the repeat process "PasswordManagerInstaller again as per screen shot attach. Please inform this is normal or something bug in EIS version 12.2.23.0 ? Awaiting the information. Regards, Link to comment Share on other sites More sharing options...
HANDJOJO 11 Posted July 21, 2019 Author Share Posted July 21, 2019 2 minutes ago, HANDJOJO said: Just in a minute after I finish this report and then check Update my EIS I receive the information about two kinds of update are: ESET Password Manager & Secure Data and after click on Update Now, the repeat process "PasswordManagerInstaller again as per screen shot attach. Please inform this is normal or something bug in EIS version 12.2.23.0 ? Awaiting the information. Regards, And also receive the "DesclockInstaller" as per attach screen shot. Link to comment Share on other sites More sharing options...
ESET Insiders stackz 115 Posted July 22, 2019 ESET Insiders Share Posted July 22, 2019 I had the same problem as you some time back. A complete uninstall and install from scratch resolved it. Link to comment Share on other sites More sharing options...
HANDJOJO 11 Posted July 22, 2019 Author Share Posted July 22, 2019 1 hour ago, stackz said: I had the same problem as you some time back. A complete uninstall and install from scratch resolved it. The question is whether these installer are the parts of the new EIS 12.2.23.0? Maybe from ESET Moderator can explain about these. Awaiting the information. Best regards, Link to comment Share on other sites More sharing options...
itman 1,746 Posted July 22, 2019 Share Posted July 22, 2019 (edited) Actually, Eset Smart Security components are installed in Internet Security version but are not activated. I actually have a Smart Security license but opted instead to install Internet Security since I have no need for the encryption of password manager features of Smart Security. So if anyone should be seeing the abnormal updating activity you posted, it should be me. Such is not the case. I agree that it appears your current Internet Security installation is probably borked and an uninstall/reinstall should fix it. You could also try a repair install first and see if that resolves the updating issue. Edited July 22, 2019 by itman Link to comment Share on other sites More sharing options...
HANDJOJO 11 Posted July 22, 2019 Author Share Posted July 22, 2019 25 minutes ago, itman said: Actually, Eset Smart Security components are installed in Internet Security version but are not activated. I actually have a Smart Security license but opted instead to install Internet Security since I have no need for the encryption of password manager features of Smart Security. So if anyone should be seeing the abnormal updating activity you posted, it should be me. Such is not the case. I agree that it appears your current Internet Security installation is probably borked and an uninstall/reinstall should fix it. You could also try a repair install first and see if that resolves the updating issue. If I not wrong the Password Manager (powered by Deslock) is the feature of Eset Smart Security not of the feature of Eset Internet Security as the premium feature, therefore it's strange my Eset Internet Security download the PasswordManagerinstaller dan DeslockInstaller. Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 396 Posted July 22, 2019 Most Valued Members Share Posted July 22, 2019 4 hours ago, HANDJOJO said: If I not wrong the Password Manager (powered by Deslock) is the feature of Eset Smart Security not of the feature of Eset Internet Security as the premium feature, therefore it's strange my Eset Internet Security download the PasswordManagerinstaller dan DeslockInstaller. Eset smart security no longer exists just eset internet security and internet security premium with premium having the password manager and data encryption part. Possibly eset has the stuff there but deactivated for the not premium version but a clean install may fix this as mentioned by otbers Link to comment Share on other sites More sharing options...
HANDJOJO 11 Posted July 23, 2019 Author Share Posted July 23, 2019 10 hours ago, peteyt said: Eset smart security no longer exists just eset internet security and internet security premium with premium having the password manager and data encryption part. Possibly eset has the stuff there but deactivated for the not premium version but a clean install may fix this as mentioned by otbers Thanks Peteyt for your information, I have clean uninstalled use uninstaller then re-install the EIS 12.2.23.0, however still leave a bug in installer there something bug in User Interface Menu, I will report it due inconsistent compare with the User Guide. B/regards, Link to comment Share on other sites More sharing options...
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