nfree 0 Posted March 7, 2014 Share Posted March 7, 2014 (edited) Hello, One month ago, I used the ERA maintenance tool(v5.1.38) migrate the ERA server from the old one to a new one with a different IP address, server name follows the ESET manual. Today, I found one issue that is I cannot remove client in era console(v5.1.38). The progress bar is always stay there at "Deleting 1%..." I use the sql server management studio express to manually delete the client in DB is no problem(Test database) on same server. Old Server Name:WS1 Windows 2008 R2 Std+MSSQL 2008 R2+ERA Server 5.1.34 New Server Name:WS2 Windows 2012 R2 Std+MSSQL 2008 R2+ERA Server 5.1.38 Any idea? Thanks for your time. cheers! Edited March 10, 2014 by nfree Link to comment Share on other sites More sharing options...
Chadh 45 Posted March 10, 2014 Share Posted March 10, 2014 Hello nfree, Please try restarting the ESET Remote Administrator server service. For directions on this process, please click or copy/paste the following ESET Knowledgebase article into your web browser-------------------------------------------------------------------------------How do I restart the ESET Remote Administrator Server service?hxxp://kb.eset.com/zap/SOLN743------------------------------------------------------------------------------- You will need to reconnect the console to the server after restarting the service. Please try deleting the client after reconnecting. Thank you, ChadH Link to comment Share on other sites More sharing options...
nfree 0 Posted March 11, 2014 Author Share Posted March 11, 2014 Hello nfree, Please try restarting the ESET Remote Administrator server service. For directions on this process, please click or copy/paste the following ESET Knowledgebase article into your web browser ------------------------------------------------------------------------------- How do I restart the ESET Remote Administrator Server service? hxxp://kb.eset.com/zap/SOLN743 ------------------------------------------------------------------------------- You will need to reconnect the console to the server after restarting the service. Please try deleting the client after reconnecting. Thank you, ChadH Hi ChadH, Thanks for your reply, I tried your method but not helpful for my issue. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 11, 2014 Administrators Share Posted March 11, 2014 Please carry out as follows: - enable debug logging in the ERA Server setup (Debug log -> Log to text file) - restart the ERA Server service - reproduce the problem - compress the debug log \logs\era_debug.log and send it to me via a personal message. Link to comment Share on other sites More sharing options...
nfree 0 Posted March 12, 2014 Author Share Posted March 12, 2014 Please carry out as follows: - enable debug logging in the ERA Server setup (Debug log -> Log to text file) - restart the ERA Server service - reproduce the problem - compress the debug log \logs\era_debug.log and send it to me via a personal message. Hi Marcos, I just sent the debug info to you, please check it. Thank you! Link to comment Share on other sites More sharing options...
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