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it is not possible to connect to the ESET Remote Administrator Server


ORC2019
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Hello,

 

I face the problem mentioned on the Title with Agent installation from Windows Server 2012r2.

My ERA Server it's also Windows Server 2012r2. You can also see the attach files (log_agent_installation and Agent_error)

Pleas help me to solved this issue.

Thanks in advance for assistance.

Agent_Error.JPG

Log_agent_installation.log

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Thanks for prompt react.

I already turn off the firewall on the both host (same issue).

Please could you also check the log file that attached??

 

Edited by ORC2019
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  • Administrators

There's nothing special in the log, it's obviously a connection issue:

Property(C): P_BAD_USER_INPUT = It is not possible to connect to the ESET Remote Administrator Server.
Property(C): P_SERVER_CONNECTION_STATUS = CONNECTION_ERROR

Please provide Procmon pcap logs, one from the client and one from the server, created during installation of the ERA Agent on the client.

Also I would highly recommend upgrading ERA to ESMC as soon as possible. If you don't use ERA Proxy and agent connects to the ERA Server directly, just back up the db, ERA configuration and certificates and then send an ERA component upgrade task to the server and clients. For detailed instructions, please read https://support.eset.com/kb6819/.

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  • ESET Staff

Relevant error installation log is:

The semaphore timeout period has expired

which indicates some network issues - it is actually system error, not installers. Have you tried to reboot device where you are installing AGENT?

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