Marius 0 Posted April 11, 2019 Share Posted April 11, 2019 Hi there, As title says. After the last windows update I have these issues, no idea how to fix them, please help. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,072 Posted April 11, 2019 Administrators Share Posted April 11, 2019 Please carry on as follows: 1, Temporarily uninstall ESET NOD32 Antivirus and install ESET Internet Security. Activate a 30-day trial version. 2, After updating modules, enable advanced logging under Help and support -> Details for technical support. 3, Reboot the system. 4, Disable advanced logging. 5, Gather logs with ESET Log Collector and post the generated archive here. Also raise a support ticket for customer care so that the case is tracked properly and provide them with the ELC logs as well. After the issue has been sorted, you will downgrade to EAV. Link to comment Share on other sites More sharing options...
Marius 0 Posted April 12, 2019 Author Share Posted April 12, 2019 eav_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,072 Posted April 12, 2019 Administrators Share Posted April 12, 2019 There are 2 problems: 1, You didn't uninstall ESET NOD32 Antivirus and install ESET Internet Security (a trial version). Only EIS and ESSP can create diagnostic firewall logs that can reveal the root cause of the issue. 2, No diagnostic logs were included in the package. Prior to running ELC, with EIS installed make sure that you: - Enable advanced logging under Help and support -> Details for technical support. - Reboot the system. - Disable advanced logging. Link to comment Share on other sites More sharing options...
BjorgBjorn 0 Posted April 13, 2019 Share Posted April 13, 2019 Very informative there Thank you for letting me read this. I will save this one in pdf. Link to comment Share on other sites More sharing options...
Marius 0 Posted April 19, 2019 Author Share Posted April 19, 2019 Hi there, I've been away for a couple of days, sorry for the delay. I hope I did everything right this time, eis_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,072 Posted April 19, 2019 Administrators Share Posted April 19, 2019 11 minutes ago, Marius said: I've been away for a couple of days, sorry for the delay. I hope I did everything right this time, Are you getting the error also with ESET Internet Security installed? I'm asking because there's no error logged in the event log and all drivers are loaded as well. I will get the diagnostic logs checked by developers but I don't see any obvious issue there either. Link to comment Share on other sites More sharing options...
Marius 0 Posted April 19, 2019 Author Share Posted April 19, 2019 No error with EIS, seems to work just fine, no warnings. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,072 Posted April 19, 2019 Administrators Share Posted April 19, 2019 6 minutes ago, Marius said: No error with EIS, seems to work just fine, no warnings. That's good to hear I assume that after uninstalling EIS and installing ESET NOD32 Antivirus it should work alright then as well. You can do it through the product -> Change product but don't forger to change the license key for your own afterwards: Peter Randziak 1 Link to comment Share on other sites More sharing options...
Marius 0 Posted April 19, 2019 Author Share Posted April 19, 2019 Thank you very much...I'll reinstall EAV and get back here if something's wrong. Link to comment Share on other sites More sharing options...
Recommended Posts