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BIG PROBLEM WITH ESET INTERNET SECURITY


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Hello ESET 

i have another problem with ESET Internet Security 😕

it refuses to download or install Definition Updates on The Latest Windows 10 Release Build 18362.53 HOW Do i FORCE it it to install. this occurs with 12.1.31.0 x64 Brand new fresh installation of WINDOWS 10 x64 It Will NOT download or install Definition Updates 😢 

NEW INSTALLATION ERROR > https://imgur.com/LJonB5T

URGENT TECH HELP NEEDED :(  The computer is Free from Spyware Adware viruses Malware Etc.... i mean its a fresh installation of Windows 😕 

Edited by deanpepler
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Please carry on as follows:

- enable advanced logging under Help and support -> Details for technical support
- run update
- disable logging
- gather logs with ESET Log Collector and post the generated archive here.

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5 minutes ago, Marcos said:

Please carry on as follows:

- enable advanced logging under Help and support -> Details for technical support
- run update
- disable logging
- gather logs with ESET Log Collector and post the generated archive here.

where will the archive Be ?

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3 minutes ago, deanpepler said:

where will the archive Be ?

By default in the folder from which ELC was run:

image.png

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question: if i install WINDOWS 10 using a Microsoft account for updates etc.. is it automatically a Administrators account of the Whole operating System ?

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It looks like you didn't enable advanced logging prior to running update. No diagnostic logs were included in the package.

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2 minutes ago, Marcos said:

It looks like you didn't enable advanced logging prior to running update. No diagnostic logs were included in the package.

how do i  do that ? 😕

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ELC must be run as last. First, enable advanced logging. Then run update. When it fails, disable logging and gather logs with ELC.

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Please provide logs gathered with ELC (the whole archive). For an unknown reason there were no pcapng logs in your diagnostics folder (or at least they were not supplied).

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@deanpepler Is your Windows 10 activated? Click left down on the Windows symbol, click on the gear wheel for Settings, than click on Update & Security, click left on the list on "Activation".  Look if your Windows 10 is activated.

This is only a idea, because if your Windows 10 is not activated, you can not download the latest Windows 10 updates.

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Turns out the problem was "VODACOM'S Proxy Server" is not working... Apparently ESET Update files Are cached in their network i think and the File is corrupted :/ i was updating through VODACOM LTE with my HUAWEI b525

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