deanpepler 0 Posted April 10, 2019 Share Posted April 10, 2019 (edited) Hello ESET i have another problem with ESET Internet Security 😕 it refuses to download or install Definition Updates on The Latest Windows 10 Release Build 18362.53 HOW Do i FORCE it it to install. this occurs with 12.1.31.0 x64 Brand new fresh installation of WINDOWS 10 x64 It Will NOT download or install Definition Updates 😢 NEW INSTALLATION ERROR > https://imgur.com/LJonB5T URGENT TECH HELP NEEDED  The computer is Free from Spyware Adware viruses Malware Etc.... i mean its a fresh installation of Windows 😕 Edited April 10, 2019 by deanpepler Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 10, 2019 Administrators Share Posted April 10, 2019 Please carry on as follows: - enable advanced logging under Help and support -> Details for technical support - run update - disable logging - gather logs with ESET Log Collector and post the generated archive here. Link to comment Share on other sites More sharing options...
deanpepler 0 Posted April 10, 2019 Author Share Posted April 10, 2019 5 minutes ago, Marcos said: Please carry on as follows: - enable advanced logging under Help and support -> Details for technical support - run update - disable logging - gather logs with ESET Log Collector and post the generated archive here. where will the archive Be ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 10, 2019 Administrators Share Posted April 10, 2019 3 minutes ago, deanpepler said: where will the archive Be ? By default in the folder from which ELC was run: Link to comment Share on other sites More sharing options...
deanpepler 0 Posted April 10, 2019 Author Share Posted April 10, 2019 help me out here this is is what i get with the full installation package x64 https://imgur.com/9g825Ak https://imgur.com/B7euLwj Link to comment Share on other sites More sharing options...
deanpepler 0 Posted April 10, 2019 Author Share Posted April 10, 2019 question: if i install WINDOWS 10 using a Microsoft account for updates etc.. is it automatically a Administrators account of the Whole operating System ? Link to comment Share on other sites More sharing options...
deanpepler 0 Posted April 10, 2019 Author Share Posted April 10, 2019 now its giving error when i try to attach files 😕 i am uploading it to GOOGLE Drive Link to comment Share on other sites More sharing options...
deanpepler 0 Posted April 10, 2019 Author Share Posted April 10, 2019 (edited) Snipped: Link removed Edited April 10, 2019 by Marcos Link removed Link to comment Share on other sites More sharing options...
deanpepler 0 Posted April 10, 2019 Author Share Posted April 10, 2019 the log is in the Drive link Link to comment Share on other sites More sharing options...
deanpepler 0 Posted April 10, 2019 Author Share Posted April 10, 2019 let me know if you come up with a solution Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 10, 2019 Administrators Share Posted April 10, 2019 It looks like you didn't enable advanced logging prior to running update. No diagnostic logs were included in the package. Link to comment Share on other sites More sharing options...
deanpepler 0 Posted April 10, 2019 Author Share Posted April 10, 2019 2 minutes ago, Marcos said: It looks like you didn't enable advanced logging prior to running update. No diagnostic logs were included in the package. how do i do that ? 😕 Link to comment Share on other sites More sharing options...
deanpepler 0 Posted April 10, 2019 Author Share Posted April 10, 2019 marcos must i run the ESET LOG collector before or after the failed Update? PLZ DUDE hurry up and help me so i can go to bed Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 10, 2019 Administrators Share Posted April 10, 2019 ELC must be run as last. First, enable advanced logging. Then run update. When it fails, disable logging and gather logs with ELC. Link to comment Share on other sites More sharing options...
deanpepler 0 Posted April 11, 2019 Author Share Posted April 11, 2019 he is truly not helpful how do i enable advanced logging Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 11, 2019 Administrators Share Posted April 11, 2019 Here is how to enable advanced logging: Link to comment Share on other sites More sharing options...
deanpepler 0 Posted April 11, 2019 Author Share Posted April 11, 2019 i attached the Diagnostics Diagnostics.zip Link to comment Share on other sites More sharing options...
deanpepler 0 Posted April 11, 2019 Author Share Posted April 11, 2019 Marcos did i do it correctly ? Link to comment Share on other sites More sharing options...
deanpepler 0 Posted April 11, 2019 Author Share Posted April 11, 2019 Now the ESET Online Scanner refuses to Update itself PLZ HELP I THINK I HAVE A REALLY TERRIBLE VIRUS IN MY PC Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 11, 2019 Administrators Share Posted April 11, 2019 Please provide logs gathered with ELC (the whole archive). For an unknown reason there were no pcapng logs in your diagnostics folder (or at least they were not supplied). Link to comment Share on other sites More sharing options...
Clark T 3 Posted April 11, 2019 Share Posted April 11, 2019 @deanpepler Is your Windows 10 activated? Click left down on the Windows symbol, click on the gear wheel for Settings, than click on Update & Security, click left on the list on "Activation". Look if your Windows 10 is activated. This is only a idea, because if your Windows 10 is not activated, you can not download the latest Windows 10 updates. Link to comment Share on other sites More sharing options...
deanpepler 0 Posted April 11, 2019 Author Share Posted April 11, 2019 Turns out the problem was "VODACOM'S Proxy Server" is not working... Apparently ESET Update files Are cached in their network i think and the File is corrupted :/ i was updating through VODACOM LTE with my HUAWEI b525 Link to comment Share on other sites More sharing options...
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