blaxxz 1 Posted February 17, 2019 Share Posted February 17, 2019 Hey, i wrote an email to the Eset Support. Till now i haven't got an answer. How long does it takes until i get an answer from them normally? Greetings Link to comment Share on other sites More sharing options...
Administrators Marcos 5,156 Posted February 17, 2019 Administrators Share Posted February 17, 2019 Did you fill in the online support form https://www.eset.com/de/support/contact/? What is the ID of the ticket that was created? Link to comment Share on other sites More sharing options...
blaxxz 1 Posted February 17, 2019 Author Share Posted February 17, 2019 Hope i can post it here: Ticket#ESET-190206-135842 Link to comment Share on other sites More sharing options...
blaxxz 1 Posted March 3, 2019 Author Share Posted March 3, 2019 Still no answer. 🤨 Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,147 Posted March 6, 2019 ESET Moderators Share Posted March 6, 2019 @blaxxz Have you tried to contact the support by phone? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,156 Posted March 6, 2019 Administrators Share Posted March 6, 2019 I've asked a guy from ESET DE about your ticket. Allegedly it was about detecting malware at jaloucity.de. The website has been hacked recently and serving JS/Spy.Banker trojan. Since the website appears to have been cleaned in the mean time, we've removed it from the PUA blacklist. Link to comment Share on other sites More sharing options...
blaxxz 1 Posted March 9, 2019 Author Share Posted March 9, 2019 (edited) Thank you for your Answer and help. 😁 I've got also an eMail by the Support to this. Quote The website has been hacked recently and serving JS/Spy.Banker trojan. ESET blocked access to the site, the PC should not be infected then? Edited March 9, 2019 by blaxxz Link to comment Share on other sites More sharing options...
Administrators Marcos 5,156 Posted March 9, 2019 Administrators Share Posted March 9, 2019 If a detection was triggered (e.g. JS/Spy.Banker), the malware would still be there. We've only removed it from blacklist but further malware would still be detected if the website got re-infected. Link to comment Share on other sites More sharing options...
blaxxz 1 Posted March 9, 2019 Author Share Posted March 9, 2019 Does that mean that my PC was not infected? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,156 Posted March 9, 2019 Administrators Share Posted March 9, 2019 You were protected since access to the malicous site was blocked. Link to comment Share on other sites More sharing options...
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