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Support not active?


blaxxz
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Hey,

i wrote an email to the Eset Support. Till now i haven't got an answer.

How long does it takes until i get an answer from them normally?

 

Greetings

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  • 2 weeks later...
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I've asked a guy from ESET DE about your ticket. Allegedly it was about detecting malware at jaloucity.de. The website has been hacked recently and serving JS/Spy.Banker trojan. Since the website appears to have been cleaned in the mean time, we've removed it from the PUA blacklist.

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Thank you for your Answer and help. 😁

I've got also an eMail by the Support to this.

 

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The website has been hacked recently and serving JS/Spy.Banker trojan.

ESET blocked access to the site, the PC should not be infected then?

Edited by blaxxz
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If a detection was triggered (e.g. JS/Spy.Banker), the malware would still be there. We've only removed it from blacklist but further malware would still be detected if the website got re-infected.

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