foxtigerjungle 9 Posted February 17, 2019 Posted February 17, 2019 Hey, i wrote an email to the Eset Support. Till now i haven't got an answer. How long does it takes until i get an answer from them normally? Greetings
Administrators Marcos 5,450 Posted February 17, 2019 Administrators Posted February 17, 2019 Did you fill in the online support form https://www.eset.com/de/support/contact/? What is the ID of the ticket that was created?
foxtigerjungle 9 Posted February 17, 2019 Author Posted February 17, 2019 Hope i can post it here: Ticket#ESET-190206-135842
ESET Moderators Peter Randziak 1,181 Posted March 6, 2019 ESET Moderators Posted March 6, 2019 @blaxxz Have you tried to contact the support by phone?
Administrators Marcos 5,450 Posted March 6, 2019 Administrators Posted March 6, 2019 I've asked a guy from ESET DE about your ticket. Allegedly it was about detecting malware at jaloucity.de. The website has been hacked recently and serving JS/Spy.Banker trojan. Since the website appears to have been cleaned in the mean time, we've removed it from the PUA blacklist.
foxtigerjungle 9 Posted March 9, 2019 Author Posted March 9, 2019 (edited) Thank you for your Answer and help. 😁 I've got also an eMail by the Support to this. Quote The website has been hacked recently and serving JS/Spy.Banker trojan. ESET blocked access to the site, the PC should not be infected then? Edited March 9, 2019 by blaxxz
Administrators Marcos 5,450 Posted March 9, 2019 Administrators Posted March 9, 2019 If a detection was triggered (e.g. JS/Spy.Banker), the malware would still be there. We've only removed it from blacklist but further malware would still be detected if the website got re-infected.
foxtigerjungle 9 Posted March 9, 2019 Author Posted March 9, 2019 Does that mean that my PC was not infected?
Administrators Marcos 5,450 Posted March 9, 2019 Administrators Posted March 9, 2019 You were protected since access to the malicous site was blocked.
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