Alex2019 0 Posted February 1, 2019 Share Posted February 1, 2019 Hi guys First of all , sorry for my bad English! I want to test ESET in trial version .... Is my ESET has problem because in your website ESET GUI has an option like that but i can not see that! This is data of my trial license: License ID: 3AF-X6G-XB4 Username: EAV-0248560436 Computer name: WIN-6L1LN33GPN9 Seat name: WIN-6L1LN33GPN9 Product name: ESET Smart Security Premium Product version: 12.0.31.0 Operating system: Windows 8.1 Pro(32-bit) Machine: Intel(R) Core(TM) i7-7660U CPU @ 2.50GHz essp_logs.zip Link to comment Share on other sites More sharing options...
Moriseif 1 Posted February 2, 2019 Share Posted February 2, 2019 Your ESET has not critical problem bro ... It's an option for refer your friends to install ESET products and give a 30 days gift for you and your friends ... I think this option has a problem from a week till now ... maybe not Be happy bro Link to comment Share on other sites More sharing options...
ebill 8 Posted February 2, 2019 Share Posted February 2, 2019 Hello Alex2019, Welcome - Please do not worry as you are in trial at the moment you may not get "credit" for referring a friend. If you like the product and buy a license and activate it then the item you are missing will show. I hope your test go well, ESET is a great product. The trial is fully functional, the refer a friend is one small and understandable difference only for licensed users. Also: As a kind recommendation you should only provide personal data via PM and only when ask (noting your user name and license ID and seat name in your post) Enjoy and please do not hesitate to ask questions during your trial, great forum here. -- ebill Link to comment Share on other sites More sharing options...
Moriseif 1 Posted February 2, 2019 Share Posted February 2, 2019 (edited) 4 hours ago, ebill said: The trial is fully functional, the refer a friend is one small and understandable difference only for licensed users. Thanks for your reply bro , you must be admin here😉 but i'm not agree with you ... https://help.eset.com/essp/12/en-US/idh_referral.html Edited February 2, 2019 by Moriseif Link to comment Share on other sites More sharing options...
itman 1,659 Posted February 3, 2019 Share Posted February 3, 2019 I just noticed something. Both OP and @Moriseif are running Win 8.1. Why this would manifest on that OS ver. I have no clue. Link to comment Share on other sites More sharing options...
TomFace 539 Posted February 3, 2019 Share Posted February 3, 2019 6 hours ago, Moriseif said: Thanks for your reply bro , you must be admin here😉 but i'm not agree with you ... https://help.eset.com/essp/12/en-US/idh_referral.html As Marcos said, the feature in not available in all countries. https://forum.eset.com/topic/17693-i-cant-see-refer-your-friend-button/?do=findComment&comment=87536 Regards, Tom Link to comment Share on other sites More sharing options...
itman 1,659 Posted February 3, 2019 Share Posted February 3, 2019 27 minutes ago, TomFace said: As Marcos said, the feature in not available in all countries. Well, the option shows in the Dutch language versions. So I assume it is available in the Netherlands. Link to comment Share on other sites More sharing options...
Moriseif 1 Posted February 3, 2019 Share Posted February 3, 2019 6 hours ago, itman said: Well, the option shows in the Dutch language versions. So I assume it is available in the Netherlands. Check license validity This option disabled 1 week ago ... Link to comment Share on other sites More sharing options...
Moriseif 1 Posted February 3, 2019 Share Posted February 3, 2019 7 hours ago, TomFace said: As Marcos said, the feature in not available in all countries. https://forum.eset.com/topic/17693-i-cant-see-refer-your-friend-button/?do=findComment&comment=87536 Regards, Tom I don't think so I think disabled for all country now bcaz of server's problem more than this problem , no one of staff is not here 😅 Link to comment Share on other sites More sharing options...
ebill 8 Posted February 3, 2019 Share Posted February 3, 2019 (edited) For Alex2019, I have two things to note the first to set my response correct. 1- Sorry for not researching ESET documentation properly as pointed out by another poster, I did make some assumptions in my response. I do see in the documentation the feature may be limited to certain parts of the world. 2- In looking into this more I have an important observation that "may" be helpful in figuring out the possible GUI flaw - Your OS a 32bit version of windows (x86) this may be related to your GUI issue if it applies to your area. Edited February 3, 2019 by ebill Link to comment Share on other sites More sharing options...
Alex2019 0 Posted February 3, 2019 Author Share Posted February 3, 2019 2 hours ago, ebill said: For Alex2019, I have two things to note the first to set my response correct. 1- Sorry for not researching ESET documentation properly as pointed out by another poster, I did make some assumptions in my response. I do see in the documentation the feature may be limited to certain parts of the world. 2- In looking into this more I have an important observation that "may" be helpful in figuring out the possible GUI flaw - Your OS a 32bit version of windows (x86) this may be related to your GUI issue if it applies to your area. Thanks bro ... maybe need to install 64 bit OS! Link to comment Share on other sites More sharing options...
Alex2019 0 Posted February 3, 2019 Author Share Posted February 3, 2019 Here we don't have admin or sth like that?! Link to comment Share on other sites More sharing options...
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