ESMC - Agent Outdated

[DaveBOpt 0]

According to the ESMC dashboard, 98% of my workstations have an outdated agent. 

I've tried running module update tasks, agent upgrade tasks and manually pushing out the latest agent_x64.msi via PDQ Deploy.

The stats don't seem to improve.

What is the correct procedure for upgrading?

 

[MichalJ 434]

Can you please share the details about your environment?

Agent could be updated by following procedures:

• ESET Security Management Center Component Upgrade task - you need to target it to computers which are having the outdated agent
• Local installation via MSI
• Pushing the agent MSI via package.

Can you provide details about:

• product you are using & version (server / agent)
• results of the "component upgrae task", including the details of the execution (if there are failures, you can find more details in the "history" per each of the machine).

 

[DaveBOpt 0]

18 hours ago, MichalJ said:

Can you please share the details about your environment?

Agent could be updated by following procedures:

• ESET Security Management Center Component Upgrade task - you need to target it to computers which are having the outdated agent
• Local installation via MSI
• Pushing the agent MSI via package.

Can you provide details about:

• product you are using & version (server / agent)
• results of the "component upgrae task", including the details of the execution (if there are failures, you can find more details in the "history" per each of the machine).

 

Hi MichalJ,

ESET Security Management Center (Server), Version 7.0 (7.0.471.0)
ESET Security Management Center (Web Console), Version 7.0 (7.0.429.0)
Copyright (c) 1992-2018 ESET, spol. s r.o. All Rights Reserved.

Agent Versions

I can't see a Component Upgrade task, only a 'Modules Update' task. Is this the task you're referring to?

 

Edited January 18, 2019 by DaveBOpt

[MartinK 378]

4 hours ago, DaveBOpt said:

Hi MichalJ,

ESET Security Management Center (Server), Version 7.0 (7.0.471.0)
ESET Security Management Center (Web Console), Version 7.0 (7.0.429.0)
Copyright (c) 1992-2018 ESET, spol. s r.o. All Rights Reserved.

Agent Versions

I can't see a Component Upgrade task, only a 'Modules Update' task. Is this the task you're referring to?

 

It is a client task "Security Management Center Components Upgrade" (see documentation).

[DaveBOpt 0]

On 1/18/2019 at 4:35 PM, MartinK said:

It is a client task "Security Management Center Components Upgrade" (see documentation).

Thanks - Looks like that Task is updating the agent successfully.

Appreciate your help!