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Eset parental control dont work properly

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About 2 weeks Parental control screen time doesn't count screen time properly. When child spends 1 hour on his phone it shows that only 1 minute is gone from his screen time and there is plenty left. So instead of 1 hour he can spend all day on his phone. I'm using this program already about year and until this everything was working great. I have not changed anything on settings

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