EGUI Crach and Close on Startup

[kamiran.asia 5]

Hi Dears,

In one of our projects we have this problem that after installation Endpoint Security , EGUI crashed and closed on startup.

We check the System for malware with online scanner and it was clean.

The ESET Log Collector and Dump of EGUI.exe :

https://wetransfer.com/downloads/3a560f236710a5f30b6c023f2132865320181227072816/39cf258348f8d9feb550fb81dc88d07e20181227072816/aede07

Edited December 27, 2018 by kamiran.asia

[kamiran.asia 5]

We find these log from ESET Log Collector from Events :

"Entry" = "\??\C:\Users\INSTRU~1\AppData\Local\Temp\ehdrv.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver." 27/12/2018 06:57:29 ;

 

"Entry" = "Faulting application name: egui.exe, version: 10.4.318.2, time stamp: 0x5b489f1b
Faulting module name: ntdll.dll, version: 6.1.7601.19045, time stamp: 0x56259295
Exception code: 0xc0000374
Fault offset: 0x00000000000bffc2
Faulting process id: 0x12dc
Faulting application start time: 0x01d49db37faa6bac
Faulting application path: C:\Program Files\ESET\ESET Security\egui.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: c1d8a799-09a6-11e9-89b6-5435302b09e4" 27/12/2018 07:12:24 ;

 

[kamiran.asia 5]

Any Idea dear ESET admins ?

[Peter Randziak 1,130]

Hello @kamiran.asia,

I'm sorry for the delay, I'm catching up with my queue of messages.

Can you please upload the logs again, as the download URL has expired, we may have a look than,...

Regards, P.R.