7.0.2091 upgrade fails

[TheSkymanDC 4]

The upgrade on many of our computers is failing with the following error:

GetFile: Error reading HTTP response data (0x4e33)

Trace.log shows

2018-11-27 17:07:20 Error: CSystemConnectorModule [Thread f7c]: Software installation failed: GetFile: Error reading HTTP response data (0x4e33)

From the problem computer we are able to access

hxxp://repository.eset.com/v1/com/eset/apps/business/eea/windows/v7/7.0.2091.0/eea_nt64.msi.eula/eulaenu.html

I think that tells me Internet connections are OK.

Trace.log is attached.

Any ideas?

Thanks!

 

 

 

 

trace.log

[TheSkymanDC 4]

This was resolved by changing the repository to a specific US server rather than letting ESET choose.

Very strange - but it worked.

[TheSkymanDC 4]

Hmmmmmm.....but not for all my computers......

hxxp://us-repository.eset.com/v1

[Gonzalo Alvarez 66]

Hello @TheSkymanDC

In this case I suggest you contact your local ESET Support, they will ask for some logs related to the communication between your network and ESET Servers.

When you contact them, please mention the following to speed up the process:

• your license public ID (sequence of letters and numbers like "A1b-c2d-e3d",
• quantity of seats (PC) affected,
• screenshots if you can
• What step you try to solve the problem
• if you try some ESET KB guides, mention them
• What ESET Software you are using ("ESET Remote Administrator v6.x" or "ESET Security Management Center v7.x"?
• Other important details you think is valid to mention.

Regards
Gonzalo A.