carmik 0 Posted October 8, 2018 Share Posted October 8, 2018 I've got an ERA 6.5 VA running for some time. Some days ago I enabled webmin and found out that there were some software packages updates. I did them but did not try to login to ERA again. Today, I was trying to login and was greeted with the error message in the title. Read https://support.eset.com/kb5852/?locale=en_US&viewlocale=en_US From what I can see, the eraserver service was down. Starting it up with systemctl start eraserver seems to start it ok, but afterwards it exits: [root@esetav Server]# systemctl status eraserver ● eraserver.service - ESET Remote Administrator Server Loaded: loaded (/etc/systemd/system/eraserver.service; enabled; vendor preset: disabled) Active: failed (Result: exit-code) since Mon 2018-10-08 12:19:13 EEST; 22min ago Process: 4328 ExecStart=/opt/eset/RemoteAdministrator/Server/ERAServer --daemon --pidfile /var/run/eraserver.pid (code=exited, status=0/SUCCESS) Main PID: 4329 (code=exited, status=70) Oct 08 12:17:23 esetav.pieria.pkm.gov.gr systemd[1]: Starting ESET Remote Administrator Server... Oct 08 12:17:23 esetav.pieria.pkm.gov.gr systemd[1]: Started ESET Remote Administrator Server. Oct 08 12:19:13 esetav.pieria.pkm.gov.gr systemd[1]: eraserver.service: main process exited, code=exited, status=70/n/a Oct 08 12:19:13 esetav.pieria.pkm.gov.gr systemd[1]: Unit eraserver.service entered failed state. Oct 08 12:19:13 esetav.pieria.pkm.gov.gr systemd[1]: eraserver.service failed. Now, I don't recall which daemon keeps ports 2222/2223 open, that is if it is eraserver or eraagent. Examining /var/log/eset/RemoteAdministrator/Server/last-error.html shows a bunch of errors thrown about the MySQL ODBC 5.3 Unicode Driver not being found: ... 2018-Oct-08 09:17:33 Probing database connection failed. Next connection attempt will be in 10 seconds. 10 more attempts will be made. The database access layer reported: [unixODBC][Driver Manager]Can't open lib 'MySQL ODBC 5.3 Unicode Driver' : file not found (0) ... Can I somehow reinstall that thing by command on my ERA 6.5 VA? I would prefer to avoid restoring an older VM backup and resetting there. Link to comment Share on other sites More sharing options...
ESET Staff Peter_J 3 Posted October 10, 2018 ESET Staff Share Posted October 10, 2018 Hello, it seems MySQL on your VA got updated to an unsupported version. Please follow the steps in this Knowledgebase article: https://support.eset.com/kb6760/ Link to comment Share on other sites More sharing options...
carmik 0 Posted November 21, 2018 Author Share Posted November 21, 2018 Sorry mate, I restored a previous snapshot to get this done. Will try your suggestion next time this occurs. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted November 21, 2018 ESET Staff Share Posted November 21, 2018 2 hours ago, carmik said: Sorry mate, I restored a previous snapshot to get this done. Will try your suggestion next time this occurs. Please check last section "Prevent MySQL from updating" in referenced KB article. Even if your environment works not, it will break once OS is updated next time without this fix. Link to comment Share on other sites More sharing options...
carmik 0 Posted November 22, 2018 Author Share Posted November 22, 2018 Thanks for the pointer, will check that Link to comment Share on other sites More sharing options...
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