carlos 0 Posted January 7, 2014 Share Posted January 7, 2014 Hi everybody, i renew my Licence today, but i have an big Problem, the Update is not possible. For an better Understanding the Log. Thank You Ohne Titel.rtf Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 7, 2014 Administrators Share Posted January 7, 2014 If you received a new username and password, it should be valid immediately. If your previous username and password was preserved, it may take about 12-24 hours for the new license to be accepted by update servers. Anyways, the error logged reads "Fehler bei Update von Virenschutz: Update-Daten nicht konsistent" so it looks like there was a problem with update files on the disk. Have you tried clearing the update cache? Link to comment Share on other sites More sharing options...
carlos 0 Posted January 7, 2014 Author Share Posted January 7, 2014 (edited) If you received a new username and password, it should be valid immediately. If your previous username and password was preserved, it may take about 12-24 hours for the new license to be accepted by update servers. Anyways, the error logged reads "Fehler bei Update von Virenschutz: Update-Daten nicht konsistent" so it looks like there was a problem with update files on the disk. Have you tried clearing the update cache? Hi Marcos, thank you for fast replay i cleared the Update cache, but it dosnt helped. Edited January 7, 2014 by carlos Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted January 8, 2014 ESET Moderators Share Posted January 8, 2014 Hello Carlos, do you use any proxy server? If yes please try to update on a connection without it and let us know. Link to comment Share on other sites More sharing options...
carlos 0 Posted January 10, 2014 Author Share Posted January 10, 2014 I phone to the Support its an Big Problem with the updatesserver . Link to comment Share on other sites More sharing options...
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