bauavssft 0 Posted August 23, 2018 Share Posted August 23, 2018 Good day we use this manual for upgrade eset support KB6925 at stage - Upgrading database we get this error, what should we check? Link to comment Share on other sites More sharing options...
ESET Staff MartinK 375 Posted August 24, 2018 ESET Staff Share Posted August 24, 2018 Could you please run upgrade with enabled full MSIEXEC logging and provide resulting installation log? Link to comment Share on other sites More sharing options...
bauavssft 0 Posted August 24, 2018 Author Share Posted August 24, 2018 8 hours ago, MartinK said: Could you please run upgrade with enabled full MSIEXEC logging and provide resulting installation log? yep, attached results. install.log setupapi.app.log setupapi.dev.log Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted August 24, 2018 ESET Staff Share Posted August 24, 2018 I just want to let you know, that our devs are currently analyzing the issue. We will let you know, once we learn more from the provided logs. Sorry for the inconvenience. Link to comment Share on other sites More sharing options...
vanroy 0 Posted August 24, 2018 Share Posted August 24, 2018 you can use administrator local account server? Link to comment Share on other sites More sharing options...
bauavssft 0 Posted August 24, 2018 Author Share Posted August 24, 2018 2 minutes ago, vanroy said: you can use administrator local account server? all previous install was from domain Link to comment Share on other sites More sharing options...
vanroy 0 Posted August 24, 2018 Share Posted August 24, 2018 test administrator local Link to comment Share on other sites More sharing options...
bauavssft 0 Posted August 27, 2018 Author Share Posted August 27, 2018 On 8/24/2018 at 6:34 PM, vanroy said: test administrator local tested, same error Link to comment Share on other sites More sharing options...
vanroy 0 Posted August 27, 2018 Share Posted August 27, 2018 Server 2008 is not supported to install the ESMC server on it, please check this table (row for server)https://help.eset.com/esmc_install/70/en-US/windows.html Link to comment Share on other sites More sharing options...
bauavssft 0 Posted August 28, 2018 Author Share Posted August 28, 2018 11 hours ago, vanroy said: Server 2008 is not supported to install the ESMC server on it, please check this table (row for server)https://help.eset.com/esmc_install/70/en-US/windows.html yes, but this one is supported (this where current version 6.5 installed) Windows Server 2008 x64 R2 SP1 X Link to comment Share on other sites More sharing options...
ESET Staff MartinK 375 Posted August 30, 2018 ESET Staff Share Posted August 30, 2018 Developers checked provided logs, but were not able to identify source of the problem. Database got clearly into non-consistent state, but it is most probably caused by one of previous (I guess the first one) attempt to upgrade database, which was not logged. Any chance you have created backup before migration? Otherwise I would recommend to contact ESET support, it is probable that manual repair of database is required in this case. Link to comment Share on other sites More sharing options...
bauavssft 0 Posted September 3, 2018 Author Share Posted September 3, 2018 On 8/30/2018 at 8:36 PM, MartinK said: Developers checked provided logs, but were not able to identify source of the problem. Database got clearly into non-consistent state, but it is most probably caused by one of previous (I guess the first one) attempt to upgrade database, which was not logged. Any chance you have created backup before migration? Otherwise I would recommend to contact ESET support, it is probable that manual repair of database is required in this case. where can we read about manual database repair? Link to comment Share on other sites More sharing options...
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