dutkaje 0 Posted August 11, 2018 Posted August 11, 2018 My son lost my laptop computer and I have reported it as missing. So far eSET has not shown any location data. I wonder if the software is actually working because whenever I log in and look for recent activity the system immediately reports that no new activity has been reported. i would think that it would take a couple of seconds to scan but the reply is instantaneous, that's why I question whether or not the software is actually working. Have any of you had similar experiences?
Administrators Marcos 5,455 Posted August 11, 2018 Administrators Posted August 11, 2018 Please drop me a personal message with your my.eset.com email address so that we can check if there has been some communication with the laptop. If a thief doesn't boot to Windows, then obviously Anti-Theft won't be able to communicate with ESET's servers.
galaxy 11 Posted August 11, 2018 Posted August 11, 2018 If the laptop was not secured with a password you could install a new OS and then you have bad luck
Recommended Posts