sid_16 3 Posted August 9, 2018 Share Posted August 9, 2018 My system: Windows 10 LTSB 2016 with the latest Windows and office updates installed. I'm using and Eset Internet Security 1year trial license (genuine) with the latest virus signature and version 11.2.49 . Every alternate day I got notification that eset live grid is inaccessible "attention required". Why? Is eset not fully supported in windows 10 platform? Why am I getting this nagging messages from eset notification in Windows 10? what is the solution to get rid of these issues? Any help will much be appreciated! Thanks, sid_16. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,931 Posted August 9, 2018 Administrators Share Posted August 9, 2018 Please provide me with logs collected with ELC to start off. If you are behind a firewall or proxy, make sure that the computer can access LiveGrid servers (https://support.eset.com/kb332). Link to comment Share on other sites More sharing options...
sid_16 3 Posted August 9, 2018 Author Share Posted August 9, 2018 No there is no proxy or vpn being used. I'm from India and I'm using my real IP and mac address most of the time. As I'm using my android device wifi for surfing the net. How can I collect logs? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,931 Posted August 9, 2018 Administrators Share Posted August 9, 2018 Please refer to https://support.eset.com/kb3466. First reproduce the issue with advanced logging enabled (Help and support -> Details for customer care) and only then collect logs with ELC. Link to comment Share on other sites More sharing options...
sid_16 3 Posted August 9, 2018 Author Share Posted August 9, 2018 I've collected the logs in a zip file and attached below. please verify it. eis_logs.zip Link to comment Share on other sites More sharing options...
sid_16 3 Posted August 9, 2018 Author Share Posted August 9, 2018 I was trying to made advance logging enable mode but its taking too much of time and say it will run for 2 hours. Please see the screenshot below. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,931 Posted August 9, 2018 Administrators Share Posted August 9, 2018 There's something fishy with your ESET. A trial version is for 30 days, not for 359 days. Uninstall it, download the EIS installer from ESET's website and install it from scratch. After installation activate a trial version or purchase a license. Do not use leaked licenses, cracks, etc., otherwise we won't be able to help. Link to comment Share on other sites More sharing options...
sid_16 3 Posted August 9, 2018 Author Share Posted August 9, 2018 New logs is created here, please have a look in below file. eis_logs.zip Link to comment Share on other sites More sharing options...
sid_16 3 Posted August 9, 2018 Author Share Posted August 9, 2018 (edited) Sorry sir! I'm using a genuine license. I'm a giveaway organiser in a computer related forums and I organise various security and utility software for Windows. This is the trial license for 1 year of validity. I can show you the detail from the ESET Sweden. Here is the link , where I host giveaways and my name is "sid_16" - https://forums.mydigitallife.net/forums/giveaways-and-contests.57/ Edited August 9, 2018 by sid_16 Link to comment Share on other sites More sharing options...
Albert666 0 Posted August 9, 2018 Share Posted August 9, 2018 Hi ! Your problem is with your license rigth now. You can try with another one. If you can ( buy ) a new one, that will fix your recently problem for sure. Link to comment Share on other sites More sharing options...
galaxy 11 Posted August 10, 2018 Share Posted August 10, 2018 I have no problems with an original key, everything goes without problems Link to comment Share on other sites More sharing options...
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