Jump to content
Network communication blocked after upgrade to macOS 15 (Sequoia) ×

ERA Service Can't Run

Dump Kids
 Share

Recommended Posts

Dump Kids

Dump Kids 0

Posted
Posted

Hi,

has anyone ever experienced this problem? my era server service cannot run. 

this is my last log 

2018-08-06 06:44:15 Information: Kernel [Thread 7f575b8a2740]: Unloading module: CTranslatorModule
2018-08-06 06:44:15 Error: Service [Thread 7f575b8a2740]: Not found: Era::Repository::Server::CRepositoryModule
2018-08-06 06:45:41 Information: [Thread 7fb22bb4e740]: Loading ESET modules from /var/opt/eset/RemoteAdministrator/Server/Modules/
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Local time is 2018-Aug-06 13:45:42
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: ProductLine: era
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: ProductVersion: 6.5.417.0
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: Locale: en_US
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: ProductInstanceID: e9da1f86-dc98-48f5-9dd5-56afdec633fb
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: ProgramDataDirectory: /var/opt/eset/RemoteAdministrator/Server/
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: ProductConfigurationDirectory: /etc/opt/eset/RemoteAdministrator/Server/
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: ProgramLogsDirectory: /var/log/eset/RemoteAdministrator/Server/
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: TempDirectory: /tmp/
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: ProgramLibraryDirectory: /opt/eset/RemoteAdministrator/Server/
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: ProgramEsetUpdatableModulesDirectory: /var/opt/eset/RemoteAdministrator/Server/Modules/
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: InstallConfiguration: CrashDumpsDirectory: /var/opt/eset/RemoteAdministrator/Server/Dumps/
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Hardware Fingerprint: 01000AB4-35BC-DDC8-6F64-D084CEEC92EA
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded ESET modules: 1=1069,18=1678,40=1526.10,10=1273
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Used memory before loaded module libraries is 35348 KB
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Translator
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Translator (used 1084 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Updates
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Updates (used 16 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Database
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Database (used 196 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library DataMiners
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library DataMiners (used 480 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Scheduler
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Scheduler (used 396 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Security
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Security (used 948 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Network
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Network (used 1576 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Cleanup
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Cleanup (used 80 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Symbols
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Symbols (used 184 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library DynamicGroups
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library DynamicGroups (used 176 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library RemoteDeployment
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library RemoteDeployment (used 452 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Replication
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Replication (used 364 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Reports
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Reports (used 404 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Automation
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Automation (used 664 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library StaticGroups
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library StaticGroups (used 568 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library EmailSender
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library EmailSender (used 276 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library SNMPTrapSender
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library SNMPTrapSender (used 128 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library SyslogSender
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library SyslogSender (used 452 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library ReportPrinter
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library ReportPrinter (used 160 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library License
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library License (used 440 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Monitor
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Monitor (used 136 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Repository
2018-08-06 06:45:42 Warning: Kernel [Thread 7fb22bb4e740]: Module library Repository was not loaded
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library LogExport
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library LogExport (used 368 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Policies
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Policies (used 20 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library Users
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library Users (used 692 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loading module library ConsoleApi
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Loaded module library ConsoleApi (used 1848 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Used memory before modules load and initialization is 47640 KB
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CTranslatorModule
2018-08-06 06:45:42 Information: CTranslatorModule [Thread 7fb22bb4e740]: Registering translator resource
2018-08-06 06:45:42 Information: CTranslatorModule [Thread 7fb22bb4e740]: Module successfully initialized
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CTranslatorModule (used 260 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CUpdatesModule
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CUpdatesModule (used 336 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CDatabaseModule
2018-08-06 06:45:42 Information: CDatabaseModule [Thread 7fb22bb4e740]: Startup configuration builder builds successfully ...
2018-08-06 06:45:42 Information: CDatabaseModule [Thread 7fb22bb4e740]: Startup connection pool created ...
2018-08-06 06:45:42 Information: CDatabaseModule [Thread 7fb22bb4e740]: Builder rebuilds successfully ...
2018-08-06 06:45:42 Information: CDatabaseModule [Thread 7fb22bb4e740]: Connection pool recreated ...
2018-08-06 06:45:42 Information: CDatabaseModule [Thread 7fb22bb4e740]: CDBSetupperBase::PerformUpgradeIfNecessary: Checking if ETL DB is required
2018-08-06 06:45:42 Information: CDatabaseModule [Thread 7fb22bb4e740]: CDBSetupperBase::PerformUpgradeIfNecessary: Starschema is same. No ETL upgrade required.
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CDatabaseModule (used 13372 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CDataMinersModule
2018-08-06 06:45:42 Information: CDataMinersModule [Thread 7fb22bb4e740]: CStatusLogDataMiner: Initializing local status log cache
2018-08-06 06:45:42 Information: CDataMinersModule [Thread 7fb22bb4e740]: CStatusLogDataMiner: Finished initialization of status log cache
2018-08-06 06:45:42 Information: CDataMinersModule [Thread 7fb22bb4e740]: DataMinerCompletionHandler: Starting completion handler worker thread
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CDataMinersModule (used 10716 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initializing module SchedulerModule
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initialized module SchedulerModule (used 0 KB)
2018-08-06 06:45:42 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CServerSecurityModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CServerSecurityModule (used 2900 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module NetworkModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module NetworkModule (used 0 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CCleanupModule
2018-08-06 06:45:43 Information: CCleanupModule [Thread 7fb22bb4e740]: Module initialized
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CCleanupModule (used 264 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CSymbolsModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CSymbolsModule (used 528 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CDynamicGroupsModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CDynamicGroupsModule (used 0 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CRemoteInstallModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CRemoteInstallModule (used 0 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CReplicationModule
2018-08-06 06:45:43 Information: CReplicationModule [Thread 7fb22bb4e740]: CReplicationModuleBase: Starting module initialization
2018-08-06 06:45:43 Information: CReplicationModule [Thread 7fb22bb4e740]: CReplicationModuleBase: Initializing message processing
2018-08-06 06:45:43 Information: CReplicationModule [Thread 7fb22bb4e740]: CReplicationModuleBase: Module initialization done
2018-08-06 06:45:43 Information: CReplicationModule [Thread 7fb22bb4e740]: CReplicationModule: Initializing Server specific submodules
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CReplicationModule (used 264 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CReportsModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CReportsModule (used 788 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module AutomationModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module AutomationModule (used 528 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CServerStaticGroupsModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CServerStaticGroupsModule (used 0 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CEmailSenderModule
2018-08-06 06:45:43 Information: CEmailSenderModule [Thread 7fb22bb4e740]: Initializing module
2018-08-06 06:45:43 Information: CEmailSenderModule [Thread 7fb22bb4e740]: Initialized module
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CEmailSenderModule (used 136 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CSNMPTrapSenderModule
2018-08-06 06:45:43 Information: CSNMPTrapSenderModule [Thread 7fb22bb4e740]: Initializing module
2018-08-06 06:45:43 Information: CSNMPTrapSenderModule [Thread 7fb22bb4e740]: Module initialized
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CSNMPTrapSenderModule (used 0 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CSyslogSenderModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CSyslogSenderModule (used 0 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CReportPrinterModule
2018-08-06 06:45:43 Information: CReportPrinterModule [Thread 7fb22bb4e740]: Initializing module
2018-08-06 06:45:43 Information: CReportPrinterModule [Thread 7fb22bb4e740]: Module successfully initialized
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CReportPrinterModule (used 0 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module LicenseModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module LicenseModule (used 260 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initializing module CMonitorModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Initialized module CMonitorModule (used 0 KB)
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CMonitorModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: LicenseModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CReportPrinterModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CSyslogSenderModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CSNMPTrapSenderModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CEmailSenderModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CServerStaticGroupsModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: AutomationModule
2018-08-06 06:45:43 Information: AutomationModule [Thread 7fb22bb4e740]: Facade: All triggers have been unloaded.
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CReportsModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CReplicationModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CRemoteInstallModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CDynamicGroupsModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CSymbolsModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CCleanupModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: NetworkModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CServerSecurityModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: SchedulerModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CDataMinersModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CDatabaseModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CUpdatesModule
2018-08-06 06:45:43 Information: Kernel [Thread 7fb22bb4e740]: Unloading module: CTranslatorModule
2018-08-06 06:45:43 Error: Service [Thread 7fb22bb4e740]: Not found: Era::Repository::Server::CRepositoryModule

Thankyou before :D

Link to comment
Share on other sites
santoso

santoso 7

Posted
Posted

Hello,

I have similiar problem ERA ova cannot started with same log message "Not found: Era::Repository::Server::CRepositoryModule"

anyone can help?

Link to comment
Share on other sites
  • ESET Staff
MartinK

MartinK 383

Posted
  • ESET Staff
Posted

This started to happen without any change in configuration? Have you been updating operatins system?

According to logs it seems that file /opt/eset/RemoteAdministrator/Server/Repository.so is either missing or it is corrupted. Could you verify that? In case file is there, please try to temporarily disable SELinux using command setenforce 0 and provide us output of command ls -laZ /opt/eset/RemoteAdministrator/Server/ in case disabling SELinux helped.

Link to comment
Share on other sites
Dump Kids

Dump Kids 0

Posted
  • Author
Posted

Hellow,

my problem has been resolved, by replacing the /opt/eset/RemoteAdministrator/Server/Repository.so file with another.

Thanks before 

Link to comment
Share on other sites
  • ESET Staff
MartinK

MartinK 383

Posted
  • ESET Staff
Posted
6 hours ago, Dump Kids said:

Hellow,

my problem has been resolved, by replacing the /opt/eset/RemoteAdministrator/Server/Repository.so file with another.

Thanks before 

Is it known how actually this happened? Asking because there was never reported such issue to use ...

Link to comment
Share on other sites
Guest
This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...