Deploying agent error - Unable to find suitable address

[ChristopherM 0]

I have setup a server task to deploy a linux agent to ubuntu 14 laptops. But when I run the task it errors with:

* Mounting remote share '//laptop1.company.local/ADMIN$' to '/tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs'
+ mkdir /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]

I can ping and DNS lookup from the server to the laptop, but not vice-versa as I want to use an IP for the server. I can SSH both ways. Any ideas?

Edited May 10, 2018 by ChristopherM

[MartinK 378]

When remote deployment is executed, it tries to connect to remote machine using various methods (Samba, WMI, SSH) because ERA does not know what operating type is targeted client using. Errors you provided are from "Samba" deployment method, which is used to deploy Agent to Windows clients from linux ERA -> it obviously fails.

In case you are deploying to linux machine, SSH deployment should be used. Could you check trace logs fro other errors? If I recall correctly, SSH method is used just affter Samba deployment. Have you verified that AGENT is actually not installed? Asking because it is possible that it is installed, but only not connecting to ERA.

[ChristopherM 0]

That's what i thought, was confused why it wasnt using SSH. How do i check if the agent is installed on the client laptop?

As you can see below, I started the task at 10:59, but it only errored with SSH at 14:20. By that time I had given up and turned the laptop off. Surely it shouldn't take that long to error?

Also, I have 2 network interfaces on the remote admin server, one for local network and one for internet. I cannot find how to set ESET to use the appropriate interfaces.

 

2018-05-10 10:59:10 Error: CRemoteInstallModule [Thread 7fc9c5fc3700]: UnixWindowsNetworkRemoteInstall: remote deployment to 'laptop1.company.local' terminated with 32
2018-05-10 10:59:10 Error: CRemoteInstallModule [Thread 7fc9c5fc3700]: UnixWindowsNetworkRemoteInstall: output of '"/var/opt/eset/RemoteAdministrator/Server/Scripts/UnixWindowsNetworkRemoteInstall.sh" 2>&1':
* Created temporary directory /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q

* Creating command input/ouput redirection pipes
+ mkfifo /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cmd.in.pipe
+ mkfifo /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cmd.out.pipe
--------------------------------------------------------------------------

* Mounting remote share '//laptop1.company.local/ADMIN$' to '/tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs'
+ mkdir /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]
+ LANG= mount -t cifs -o username=admin //laptop1.company.local/ADMIN$ /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
Unable to find suitable address.
* [Exit code = 32]

* Umounting remote share '//laptop1.company.local/ADMIN$' from '/tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs'
+ LANG= umount /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs
umount: /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cifs: not mounted
* [Exit code = 32]
--------------------------------------------------------------------------

* Removing command input/ouput redirection pipes
+ unlink /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cmd.in.pipe
+ unlink /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q/cmd.out.pipe
--------------------------------------------------------------------------
* Removed temporary directory /tmp/era_remote_deploy_wn_sngA7qIlH2nU5J4q

2018-05-10 14:20:19 Error: CRemoteInstallModule [Thread 7fc9c5fc3700]: Executing remote deployment of agent ad971d84-9802-4343-ac63-b953f0421617 on 'laptop1.company.local'
Windows network remote deployment failed.
*** Error details: UnixWindowsNetworkRemoteInstall: remote deployment to 'laptop1.company.local' terminated with 32

- Verify that 'laptop1.company.local' is responding to 'ping'.
- Verify that 'laptop1.company.local' can be resolved with 'nslookup' if it is a DNS name.
- Verify that firewall is not blocking communication and file sharing between server and the target machine.
- Verify that "File and Print Sharing for Microsoft Networks" is enabled on the target machine.
- Verify that "Remote Procedure Call (RPC)" service is running on the target machine.
- Make sure that simple file sharing is turned off on the target machine.
- Activate sharing resource ADMIN$ on the target machine.
- Verify that remote UAC filtering is disabled on the target machine (https://support.microsoft.com/en-us/kb/951016).
- Verify that 'admin' has administrator rights or use local 'Administrator' account that is enabled on the target machine.
- Verify that 'admin' password is not blank.
- Verify that you can remotely log on to the workstation from the server.
- Verify that from server machine you can access 'net use \\laptop1.company.local\IPC$' from the Command Prompt.
- Change 'ESET Remote Administrator Server' service credentials from 'Network Service' to user with domain administrator permissions temporarily for deployment.

SSH remote deployment failed.
*** Error details: Error running command 'chmod a+x /tmp/80097519-7b88-4fe2-abda-ee82ee155903.install': <STDOUT>--2018-05-10 11:59:11--  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Resolving repository.eset.com (repository.eset.com)... 91.228.166.23, 91.228.166.41<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... Band1t@6oc<EOL/>failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 12:03:27--  (try: 2)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 12:07:44--  (try: 3)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 12:12:01--  (try: 4)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 12:16:20--  (try: 5)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 12:20:40--  (try: 6)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 12:25:00--  (try: 7)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 12:29:22--  (try: 8)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 12:33:44--  (try: 9)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 12:38:08--  (try:10)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 12:42:32--  (try:11)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Invalid argument.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 14:40:49--  (try:12)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 14:45:13--  (try:13)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 14:49:38--  (try:14)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 14:54:02--  (try:15)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 14:58:27--  (try:16)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 15:02:51--  (try:17)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 15:07:16--  (try:18)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 15:11:40--  (try:19)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 15:16:05--  (try:20)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Giving up.<EOL/><EOL/>/tmp/80097519-7b88-4fe2-abda-ee82ee155903.install: 62: /tmp/80097519-7b88-4fe2-abda-ee82ee155903.install: curl: not found<EOL/>Checking integrity of installer script /tmp/tmp.D2pL3lQE25: FAILED<EOL/>sha1sum: WARNING: 1 computed checksum did NOT match<EOL/></STDOUT> <STDERR>--2018-05-10 11:59:11--  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Resolving repository.eset.com (repository.eset.com)... 91.228.166.23, 91.228.166.41<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... Band1t@6oc<EOL/>failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 12:03:27--  (try: 2)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 12:07:44--  (try: 3)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 12:12:01--  (try: 4)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 12:16:20--  (try: 5)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 12:20:40--  (try: 6)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 12:25:00--  (try: 7)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 12:29:22--  (try: 8)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 12:33:44--  (try: 9)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 12:38:08--  (try:10)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 12:42:32--  (try:11)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Invalid argument.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 14:40:49--  (try:12)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 14:45:13--  (try:13)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 14:49:38--  (try:14)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 14:54:02--  (try:15)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 14:58:27--  (try:16)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 15:02:51--  (try:17)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 15:07:16--  (try:18)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 15:11:40--  (try:19)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Retrying.<EOL/><EOL/>--2018-05-10 15:16:05--  (try:20)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.<EOL/>Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.<EOL/>Giving up.<EOL/><EOL/>/tmp/80097519-7b88-4fe2-abda-ee82ee155903.install: 62: /tmp/80097519-7b88-4fe2-abda-ee82ee155903.install: curl: not found<EOL/>Checking integrity of installer script /tmp/tmp.D2pL3lQE25: FAILED<EOL/>sha1sum: WARNING: 1 computed checksum did NOT match<EOL/></STDERR> [Exit code: 1]

- Verify that 'laptop1.company.local' is responding to 'ping'.
- Verify that 'laptop1.company.local' can be resolved with 'nslookup' if it is a DNS name.
- Verify that SSH daemon is enabled on the target machine and is running on the port 22.
- Verify that firewall is not blocking SSH communication between server and the target machine.
- Verify that 'admin' has root or sudo rights.
- Verify that 'admin' password is not blank.
- Verify that you can remotely log on to the workstation from the server.

Agent deployment failed. Please go through the checklist above for specific platform (WINDOWS, LINUX or MAC) that is on the target machine.
2018-05-10 14:20:19 Error: CRemoteInstallModule [Thread 7fc9c67c4700]: Remote deployment failed on 1 targets

 

Edited May 11, 2018 by ChristopherM

[MartinK 378]

Is it not very clear, but relevant error is line just after SSH remote deployment failed. According to it's content, SSH connection to client machine was successful, but execution of AGENT installer failed.

I have omitted most of the error message, but problem seems to be with access to ESET repository server from client machine, which is required in order to download AGENT installer. This is visible from entries like (actually wget command output):

--2018-05-10 11:59:11--  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh
Resolving repository.eset.com (repository.eset.com)... 91.228.166.23, 91.228.166.41
Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... Band1t@6oc
failed: Connection timed out.
Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.
Retrying.

--2018-05-10 12:03:27--  (try: 2)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh
Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.
Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.
Retrying.

--2018-05-10 12:07:44--  (try: 3)  hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.417.0/agent_linux_x86_64.sh
Connecting to repository.eset.com (repository.eset.com)|91.228.166.23|:80... failed: Connection timed out.
Connecting to repository.eset.com (repository.eset.com)|91.228.166.41|:80... failed: Connection timed out.
Retrying.

indicating there is most probably firewall blocking access? Or HTTP proxy is required in order to download installation package?